Guest Relations Hostess
Share
Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
The Guest Relations Hostess is responsible for delivering exceptional guest service by welcoming guests handling inquiries and ensuring a memorable and personalized guest experience throughout their stay.
Key Responsibilities
Warmly welcome and escort guests upon arrival ensuring a positive first impression.
Assist guests with check-in and check-out processes in coordination with the Front Office team.
Handle guest inquiries requests and complaints professionally and efficiently.
Maintain continuous communication with guests during their stay to ensure satisfaction.
Coordinate with relevant departments (Housekeeping F&B Engineering) to fulfill guest needs.
Provide accurate information about hotel facilities services and local attractions.
Record and follow up on guest feedback complaints and special requests.
Maintain guest profiles and preferences in the system to ensure personalized service.
Support VIP arrivals special occasions and loyalty program guests.
Adhere to hotel standards policies and grooming requirements at all times.
Qualifications :
Diploma or Degree in Hospitality Management or related field preferred.
Previous experience in guest relations front office or customer service is an advantage.
Excellent communication and interpersonal skills.
Fluent in English; additional languages are an asset.
Strong problem-solving and multitasking abilities.
Pleasant personality with a professional appearance.
Ability to work flexible shifts including weekends and holidays.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- OpenTable
- Food Service
- Customer Service
- Hospitality Experience
- Basic Math
- Guest Relations Experience
- Host/Hostess Experience
- Guest Services
- Cash Handling
- Phone Etiquette
- Writing Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
