Hotel Night Auditor
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Calling all Night Owls!
Pullman & Mercure Melbourne Albert Park are seeking an experienced dedicated and service-oriented customer service extraordinaire to join our hotel Front Office team in a part-time Night Auditor role.
Reporting to the Rooms Division Manager youll take charge of the daily system rollover complete nightly audit reports and support guests with genuine care and professionalism.
Youll be working 11 pm 7 am alongside our Night Manager with plenty of opportunity to expand your skills and grow while playing a vital part in ensuring a smooth overnight shift.
What Youll be doing:
- Welcoming our late arrival guests and farewell to our early departures.
- Ensure the smooth and efficient running of the Hotels overnight operation maintaining guest satisfaction and the safety and security of the property.
- Taking initiative to ensure positive and productive interactions with our customers.
- Undertake the daily reconciliation of the Hotels trading including checking and preparing reports completing audits and collating the necessary paperwork for departures.
- Prepare and distribute relevant reports to relevant departments.
- Managing and confirming reservation details and accounts for in-house guest details ensuring all details are recorded accurately.
Qualifications :
About You:
- A passion for providing a positive guest experience with a desire to create memorable experiences.
- Previous experience using Opera Cloud or similar hotel PMS will be highly regarded.
- Detail-oriented and numerically minded ensuring procedures are followed.
- Confidence in conducting credit card and cash transactions.
- Excellent communication and interpersonal skills.
- The ability to work independently in a fast-paced environment.
- Solution minded with a strong ability to problem solve.
- Empathetic in nature with a desire and ability to assist various types of clientele.
- Valid Australian Drivers License (Desirable).
Additional Information :
Benefits and Perks
- Enjoy exclusive Accor discounts and global benefits including but not limited to accommodation and food & beverage discounts for you your family and friends.
- Access to Accor Partner Benefits such as Europcar.
- Discounted onsite car park available.
- Access to confidential Employee Assistance Program.
- Inclusive and diverse environment.
- A friendly and supportive work environment.
- Excellent opportunity to further grow and develop your career with an industry leader
- Reward and recognition programs including Annual Service Recognition and Accor Tenure Milestone recognition
- Mentoring and career development along-side experienced and dedicated professionals
Apply today to start a conversation and see where your Accor career can take you!
***We are unable to provide sponsorship for this role so Australian working rights are required.
Remote Work :
No
Employment Type :
Part-time
Key Skills
- Customer Service
- Hotel Experience
- Hospitality Experience
- Guest Relations Experience
- Math
- Windows
- Facilities Management
- Night Audit
- Front Desk
- Guest Services
- Phone Etiquette
- Word Processing
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
