WelcomerPorter
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Our Ambassador will:
- Assist in the day to day operations of the Front Office department including greeting guests assisting with car hotel doors guest luggage lobby services and security functions ensuring that standards are maintained in these areas efficiency evident and customers needs met and expectations exceeded.
- Provide quality service to the customer by responding to their requests promptly efficiently and courteously during check-in check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Assist with car / hotel doors and guest luggage. Ensure timely delivery of all guest luggage. Explain technology and features of guest rooms.
- Exercise care and responsibility when parking guest vehicles. Follow procedures set out in manual.
- Ensure messages and faxes are delivered with the utmost urgency.
- All guest property in storage long or short term documented and cared for.
- When guest report lost property take all relevant information and pass on to housekeeping.
Qualifications :
- Must have Valid Full New Zealand Drivers Licence. Applications without this requirement will be declined unfortunately.
- Clean Driving History
- Strong Presentation and organisation skills
- Ability to work in the fast paced environment and be proactive
- Previous hotel experience is a bonus
- Customer Service Skills is a key
- Luxury Attitude
- Pride and Passion for the Brand
Additional Information :
- Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage Accommodation Worldwide
- Complimentary meals on shift
- Accors Parental Leave Scheme
- Access to our Employee Assistance Program
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Porter Experience
- Customer Service
- Buffing
- Dealership Experience
- Cleaning Experience
- Detailing
- Manual Transmission Experience
- Maintenance
- Custodial Experience
- Power Tools
- Commercial Cleaning
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
