Automotive Warranty Claims Adjuster
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Build the future with us
Are you driven by customer service excellence and eager to contribute to a company that helps its clients feel confident and secure about their future As an Automotive Warranty Claims Adjuster you will play a key role in supporting customers repair facilities and dealers by initiating claims resolving inquiries and ensuring smooth processes that uphold our standards of trust and reliability.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here people and their development are at the heart of our priorities fostering an environment that encourages collaboration and innovation.
What youll accomplish with us
As an Automotive Warranty Claims Adjuster youll be at the core of our mission. Here are the main responsibilities:
Answer inbound calls from customers repair facilities and dealers.
Initiate automotive claims gather pertinent information and document details in the Toro database.
Research contracts to verify coverage and claim eligibility.
Validate parts and labor estimates using Alldata or Mitchell Pro Demand.
Review claim totals apply applicable benefits (rental towing) and confirm payment methods.
Explain repair procedures and contract terms clearly to customers.
Provide claim summaries and notes to Team Leads and Supervisors for review.
Process vehicle information physical mail and administrative tasks related to claims.
Perform callbacks to repair facilities and customers as directed.
What could accelerate your success in this role
Were looking for someone who:
Is known for strong customer service and communication skills.
Stands out for accuracy and speed in data entry (30 wpm with high accuracy).
Demonstrates solid critical thinking and organizational skills.
Is recognized for adaptability and teamwork in a fastpaced environment.
Has at least 2 years of experience in automotive repair/claims or call center customer service.
Holds a High School Diploma or equivalent (ASE certification preferred).
Fluency in Spanish is considered a strong asset.
Why youll love working with us
A work environment where learning and development merge with a collective pursuit of excellence.
A healthy safe fair and inclusive environment where potential can be freely expressed and developed.
The opportunity to work in a hybrid environment supported by flexibility and access to inspiring and innovative workspaces.
Competitive benefits: Competitive benefits: Flexible Health Dental and Vision insurance 401(k) company match PTO employee and family assistance program performance bonus and much more!
Apply now and get ahead of your career where your talent really belongs!
Still unsure about applying
At iA we believe in potential and value diverse experiences. If this role inspires you go ahead and apply your place might be with us and we want to get to know you!
Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time including H-1B visas and participation in STEM OPT work authorizations.
Company
IA Financial Services Inc.Posting End Date
About us
iA American Warranty LP American Amicable Group of Companies iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group one of the largest insurance and wealth management groups in North the last few years iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages reinsurance options dealer support direct-to-consumer products in-house administration life insurance progressive special markets and more!
iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892 iA Financial Groups stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!
Our Commitment to Diversity and Inclusion
Our differences make us unique and even stronger. Thats why at iA Financial Group we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world we will always be stronger than the sum of our parts! To learn more click here.
Key Skills
- Load & Unload
- Organizational skills
- Financial Concepts
- Fraud
- Math
- Mediation Experience
- Pricing
- Conflict Management
- Workers' Compensation Law
- Medicare
- negotiation
- Workers' Compensation
About Company
iA Groupe financier offre des services financiers adaptés aux besoins des particuliers et des entreprises : assurances, épargne, retraite et prêts.
