Grow your career with one of Manitobas Top Employers since 2014.

At Access Credit Union we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment accountability and trust. We recognize and value each employees contributions to our success which is why we offer competitive compensation 100% company paid health benefits employer-matched pension plan continuing education and career advancement opportunities within our credit union.

At Access Credit Union our values are straightforward:

• Do good

• Be better

• Own it

• Move forward

Key Responsibilities & Accountabilities

Member Services

• Process over the counter financial services in an efficient and professional manner referring more complex issues to the appropriate person or department. Transactions may include deposits withdrawals loans and utility payments money orders credit card advances calculation of foreign and domestic exchange and cheque cashing.

• Balance transactions including ATM night deposits and the cash drawer on a daily basis.

• Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.

Relationship Management

• Differentiate between credit union and competitor products and services in terms of member needs.

• Using an advice-based approach communicate product and service information to secure sale ofAccess Credit Unionsproducts and services.

Team Work

• Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment

• Work collaboratively with other team members to achieve organizationaland departmentobjectives.

Business Development & Community Relations

• Actively look for referral opportunities for both lending and wealth teams

• Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.

• Pro-actively work to retain and expand existing member relationships while pursuing new sources of business.

Essential Qualifications

• Grade 12 diploma or equivalent

• Business Administration or other post-secondary education would be considered an asset

• Minimum of 1-year previous experience in customer/member service role

• Additional experience and/ordevelopmentfromthe Member Services Representative(MSR) position

• Demonstrated desire to serve others in a friendly and professional manner

• Ability to identify and willingness to act upon sales and service opportunities

• Strong interpersonal and communication skills both verbal and written

• Attention to detail with high degree of accuracy

• Ability to work in fast-paced environment and perform well under pressure

• Ability to follow standardized policies and procedures

• Proficient computer skills

Employee Sub-Type

Starting Salary

If you are interested in this position apply today!