Network & Systems Analyst Public Safety

Job Summary:

The Network & System Analyst provides advanced technical support for end-user devices core productivity platforms Public Safety applications and basic infrastructure services to ensure reliable secure and efficient technology operations for the City of Loveland. Deliver exceptional customer service by helping staff and Public Safety personnel effectively use technology overseeing the acquisition implementation maintenance and support of computers networks and related systems. Ensure clear timely and efficient communication with customers while staying current on emerging technologies and innovative solutions. This role also serves as a primary steppingstone toward either the Systems Analyst (applications) or Network & Systems Administrator (infrastructure) career paths.

The salary range for this position is $31.23- $43.72per hour with ahiring range of$31.23 - $37.48depending on qualifications and experience. This opportunity will be available to applicants until filled.

A current resume is required and a cover letter is preferred.

This is an excellent opportunity to join a highly skilled technology team supporting Public Safety networks and applications for a top-tier municipal government. The team ensures uninterrupted 24/7 operation of critical systems including network infrastructure and key Public Safety applications such as Computer Aided Dispatch emergency response plans records management and body-worn camera software. The work is dynamic fast-paced and highly impactful.

Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Essential Functions:

• End-User & Endpoint Support
  • Triage troubleshoot and resolve hardware and software issues on desktops laptops tablets peripherals and mobile devices document actions and resolutions in the ticketing system.
  • Install configure image and deploy endpoints; help manage asset inventory lifecycle and surplus processes of equipment.
  • Provide user education and knowledge-base articles for common tools and tasks; deliver courteous timely support and status updates.
• Core Platforms & Light Administration
  • Administer common services at a basic level under guidance (e.g. user and group changes in Active Directory light server administration Office 365 printer queues VPN MFA resets).
  • Perform routine health checks and escalate anomalies to Network/Systems or Applications teams as appropriate.
  • Execute approved scripts or tools (e.g. PowerShell endpoint management) for routine tasks and PC/Tablet deployments.
  • Intermediate understanding of Microsoft SQL Server and T-SQL.
• Networking & Security
  • Troubleshoot connectivity issues (TCP/IP fundamentals WiâFi clients); escalate switch/firewall changes to Network & Systems Administrators. Follow-up on their resolutions to gather knowledge.
  • Follow security procedures for patching antivirus encryption cybersecurity and incident reporting.
• Applications & Business Process Support
  • Support standard productivity suites (Windows OS Office 365 web browsers) and lineâofâbusiness applications as assigned.
  • Assist Network & Systems Administrators and Systems Analysts with testing training and rollout of application changes and upgrades.
  • Collaborate closely with emergency communications staff and lead the creation configuration and maintenance of their Computer Aided Dispatchrelated applications response plans user/vehicle management and mobile CAD configurations.
  • Coordinate with vendors for break/fix tickets warranty claims and scheduling of updates.
• Service Management & Documentation
  • Use IT ticketing software to log categorize prioritize and resolve incidents and service requests; maintain accurate records of configurations and resolutions.
  • Create and maintain IT and userâfacing guides; contribute to the knowledge base.
  • Participate in projects and process improvements (e.g. device refresh software rollouts software configuration changes).
• Operational Readiness
  • Support planned maintenance windows on an asâneeded basis; may participate in IT-related maintenance weekend duties.
  • Potential after-hours on call duties in Admin rotation.
  • Travel to organization sites to resolve issues when required.
  • Majority of duties will be performed on-site. This will not be a remote position.

Other Job Functions:

• Perform related duties as assigned to support IT operations and customer service excellence.
• Performs other duties as assigned.

Job Level and Management Expectations:

• There are no supervisory expectations.

Qualifications:

Education:

• Required: 2 Year/associates degree in information systemsor closely related field

Experience:

• Required: Two years experience supporting PC hardware/software in a networked environment including ticketing workflows.
• Preferred: Three years experience supporting PC hardware/software in a networked environment including ticketing workflows.

Certifications:

• CompTIA A CompTIA Network certifications required within 6 months of employment. (Advance Microsoft certifications preferred.)
• Must possess a valid drivers license.

Knowledge Skills and Abilities:

• Strong customer service communication and problemâsolving skills; ability to work calmly under pressure.
• Proficiency with current Windows desktop operating systems and common productivity applications; familiarity with endpoint imaging and device management concepts.
• Working knowledge of basic networking (TCP/IP DNS/DHCP WiâFi) and troubleshooting methodology.
• Foundational understanding of identity and access management (Active Directory/Office 365).
• Ability to create clear documentation maintain accurate records and deliver individual endâuser training.
• Exposure to scripting/automation (e.g. PowerShell) and basic SQL concepts is a plus.
• PCs laptops tablets mobile devices printers/scanners basic hand tools diagnostic tools; standard office equipment.

Physical Demands and Working Conditions:

• Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
• Occasional: Light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.

Working Environment:

• Frequent: Exposure to routine office noise and equipment.
• Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.

Additional Working Demands / Conditions:

• Work is in a standard office setting and sometimes needed in the evenings or weekends.
• Work attire is business casual.
• Will be required to use a vehicle to get from one location to another.
• May be asked to be a part of an on-call support rotation for afterhours network support issues.
• Ability to perform cabling tasks in physically undesirable locations (dirty limited space).
• Ability to move and lift computers monitors and networking equipment.

This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required of the employee.

With over 300 days of sunshine and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado Loveland is an ideal community for anyone to call home. Known as the Sweetheart City this vibrant cultural hub is home to nearly 500 sculptures and public art installations the world-famous Valentine Remail Program and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts brewery foodie and shopping scene. Enjoy headliner concert and theatre productions professional hockey events endless community recreation and open space opportunities art and sculpture shows and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland Colorado has EVERYTHING YOU LOVE!

In 2020 Loveland was the only Colorado City to win the Governors Award for Downtown Excellence is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity Transparency & Honoring the Public Trust Collaboration Innovation Safety Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program various opportunities for growth and development and an exceptional work-life balance.

A vibrant community surrounded by natural beauty where you belong!

Benefit Eligible Benefits Package Includes:

• Two (2) Medical plans Dental Vision (for self/ spouse/ children)
• A Dedicated exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation holidays floating holidays and medical leave
• Flexible spending including Dependent Care
• Life Insurance AD&D Short-term and Long-term disability and voluntary Critical Illness Coverage
• Retirement 401a 457 Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program
  
  

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities skills and qualifications. City of Loveland job descriptions may be updated periodically and additional activities duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race color religion national origin sex sexual orientation gender identity disability genetic information age or any other status protected under federal state and/or local law.

The City of Loveland participates in accordance with E-Verify requirements upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation.Learn more about your right to work. Visit for more information.

Employment offers will be conditional on the successful completion of a driving record and criminal history background check. Due to the direct work with Loveland Police Department additional screening includes extensive background investigation polygraph examination psychological evaluation and drug/alcohol screening.

Required Experience:

IC