Outlets Operations Manager

YOUR LEGACY BEGINS HERE

At Sharq Village & Spa a Ritz-Carlton Hotel we welcome you to be part of a story where authentic Qatari heritage meets refined luxury. Framed by 10 hectares of lush greenery along the serene shores of the Arabian Gulf the resort features 174 beautifully appointed rooms and suites six exceptional dining outlets three sparkling swimming pools a private beach the Ritz-Carlton Spa and versatile meetings and event venues all surrounded by stunning courtyards and winding alleys that reflect the soul of the region.

Our Ladies & Gentlemen bring this story to life delivering genuine care cultural pride and the legendary Ritz-Carlton service. Become part of the legacy at Sharq Village & Spa a Ritz-Carlton Hotel where every day offers the chance to grow inspire and elevate the guest experience.

FIND PURPOSE IN YOUR PASSION

We believe our Ladies & Gentlemen are the heart of our legacy. With genuine care cultural pride and a passion for excellence we craft experiences that honor tradition while creating unforgettable memories for our guests.

We are seeking passionate individuals to join our family and bring their unique talents to our world-renowned service return we offer:

• A meaningful career with one of the most prestigious luxury brands globally.
• Personalized development plans and curated training guided by industry experts.
• Opportunities for growth locally and across Marriott Internationals global portfolio.
• Consistent support to help you achieve your full potential.
• A competitive package including accommodation flights transportation meals and more:
  • Exclusive leadership development programs
  • Recognition and rewards for exceptional service
  • Preferential Marriott Members Rates worldwide
  • Dining & wellness discounts for you and your family
  • Comprehensive medical insurance
  • A dedicated HR team focused on your success and wellbeing

Join us and become part of a legacy where luxury meets authenticity and every day is an opportunity to create something extraordinary.

OUR EXPECTATIONS FROM THE ROLE:

Areas of responsibility include Restaurants/Bars and Room Service if applicable. Supervises daily restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals then implements plan.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage culinary or related professional area.

OR

2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the food and beverage culinary or related professional area.

CORE WORK ACTIVITIES

Managing Day-to-Day Operations

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence.

Maintains service and sanitation standards in restaurant bar/lounge and room service areas.

Reviews staffing levels to ensure that guest service operational needs and financial objectives are met.

Leading Food and Beverage Team

Utilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust respect and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Identifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills.

Develops specific goals and plans to prioritize organize and accomplish your work.

Ensures and maintains the productivity level of employees.

Provides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.

Ensures compliance with all food & beverage policies standards and procedures by training supervising follow-up and hands on management.

Ensures compliance with all applicable laws and regulations.

Ensures compliance with food handling and sanitation standards.

Ensures staff understands local state and Federal liquor laws.

Establishes and maintains open collaborative relationships with employees and ensures employees do the same within the team.

Establishes guidelines so employees understand expectations and parameters.

Monitors alcohol beverage service in compliance with local laws.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed.

Manages day-to-day operations ensures the quality standards and meets the expectations of the customers on a daily basis.

Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.

Empowers employees to provide excellent customer service.

Acts as the guest service role model for the restaurants sets a good example of excellent customer service and creates a positive atmosphere for guest relations.

Handles guest problems and complaints.

Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage service levels and overall satisfaction.

Ensures corrective action is taken to continuously improve service results.

Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g. greeting from hostess speed of order taking and food and beverage delivery fulfillment of special requests collection of payment & invitation to return).

Managing and Conducting Human Resource Activities

Provides guidance and direction to subordinates including setting performance standards and monitoring performance.

Identifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs others.

Ensures employees are treated fairly and equitably. Strives to improve employee retention.

Ensures employees receive on-going training to understand guest expectations.

Solicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Strives to improve service performance.

Ensures recognition is taking place across areas of responsibility.

Additional Responsibilities

Provides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Assists servers and hosts on the floor during meal periods and high demand times.

Recognizes good quality products and presentations.

Supervises daily shift operations in absence of Assistant Restaurant Manager.

Oversees the financial aspects of the department including purchasing and payment of invoices.