Systems Administrator I
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
The Systems Administrator Level 1 role is an entry-level position responsible for performing routine system administration tasks troubleshooting technical issues and supporting the operational stability of enterprise systems. This role focuses on learning and applying best practices for system maintenance security and performance within the Service and work management team.
This entry-level role focuses on incident handling routine maintenance and basic configuration tasks while collaborating with senior administrators and engineers for escalations.
Key Responsibilities:
- Application Support:
- Handle Level 1 tickets for SWM applications (Jira Confluence Helix ADO).
- Perform basic troubleshooting and escalate complex issues to Level 2/3 teams.
- System Maintenance:
- Execute routine health checks backups and monitoring for SWM platforms.
- Assist in scheduled upgrades and patching activities under supervision.
- User & Access Management:
- Manage user accounts permissions and roles in collaboration tools.
- Validate access requests and ensure compliance with security policies.
- Documentation & Reporting:
- Maintain SOPs ticket logs and update knowledge articles for common issues.
- Support reporting on incident trends and SLA adherence.
- Collaboration:
- Work closely with the SWM team scrum masters and system engineers for operational tasks.
- Participate in daily standups and provide updates on assigned tickets.
Required Skills & Competencies:
- Basic knowledge of ITIL processes incident management and service desk tools.
- Familiarity with Atlassian tools (Jira Confluence) and ITSM platforms like Helix and cloud platforms Microsoft Azure
- Strong troubleshooting skills for hardware/software issues.
- Effective communication and documentation abilities.
Education & Experience:
- Bachelors degree in IT or related field (or equivalent experience).
- 02 years in IT support or systems administration; exposure to enterprise applications preferred.
Location(s):
Brazil RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.
By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Active Directory
- Computer information Technology
- PowerShell
- OS
- Windows
- Database
- SCCM
- Linux
- SAN
- Troubleshoot
- Backup
- Setup
- Technical Support
- UNIX
About Company
CSG helps companies build effortless experiences, making it easier for customers to connect with, use and pay for the services they value most.
