Senior Value EngineerForward Deployed Engineer
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
What we are building
Mimicas mission is to empower enterprises teams and individuals to reclaim their most precious resource time and work more efficiently with greater purpose and impact.
Our AI-powered task mining observes employee actions across the desktop and categorizes them into detailed process maps. Mimicas process intelligence highlights inefficiencies prioritizes improvements based on ROI recommends the optimal technology for automation (RPA intelligent document processing GenAI) and provides a blueprint for building new automations and transforming work.
Part of your day-to-day
Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers desired business outcomes.
Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems.
Collaborate closely with Sales Marketing Solution Engineering and Partner teams to co-create and execute customer account strategies. Identify opportunities for upselling cross-selling and further expansion within existing accounts.
Act as the voice of the customer internally advocating for customer needs and provide feedback to internal groups including Engineering Machine Learning and Product to influence Mimicas roadmap and innovation pipeline.
Build and execute tailored customer success plans to ensure value delivery aligned with customer strategic initiatives and proactively address any challenges or barriers to success.
Communicate to customers about their business by pinpointing problems issues or opportunities. Interpret Mimica outputs to provide actionable insights draw key conclusions make transformational recommendations and develop concrete next steps to achieve value.
Execute training programs workshops and onboarding sessions to drive user adoption.
What You Will Bring
Proven background in customer success value engineering or management consulting focusing on driving business outcomes and stakeholder alignment.
Hands-on experience in process improvement methodologies or tools (Lean Six Sigma etc.) and identifying operational inefficiencies.
Strong analytical skills comfortable working with large data sets in Excel using pivot tables lookups and custom formulas to surface insights.
Track record of building trust-based relationships with business and technical audiences adapting style to influence stakeholders across functions and levels.
Exceptional communication skills translating complex information into compelling insights delivering presentations and training and engaging stakeholders
Demonstrated ability to prioritize effectively in fast-paced environments balancing strategic and tactical demands.
Collaborative mindset with a bias toward action and a drive to improve internal processes and customer outcomes.
Drive to continually develop your skills improve team processes and reduce inefficiencies.
Bonus
Experience in process intelligence task mining automation or GenAI implementation.
Working knowledge of enterprise systems such as SAP Oracle JDE or Salesforce.
Track record of delivering value quickly and iteratively in high-growth startup environments.
What we offer
Generous compensation stock options - aligned with our internal framework market data and individual skills.
Distributed work: Work from anywhere - fully remote in our hubs or a mix.
Company-issued laptop* remote setup stipend and co-working budget
Flexible schedules and location
Ample paid time off in addition to local public holidays
Enhanced parental leave
Health & retirement benefits
Annual learning & development budget - up to 500 / 600 / $650 per year
Annual workaways and regular virtual & in-person socials
Opportunity to contribute to groundbreaking projects that shape the future of work
Note: Some benefits may vary depending on location and role
*On company equipment: Company-issued equipment (e.g. laptops) is provided for work use and must be returned upon departure unless otherwise agreed.
Required Experience:
Senior IC
Key Skills
- APIs
- C/C++
- Computer Graphics
- Go
- React
- Redux
- Node.js
- AWS
- Library Services
- Assembly
- GraphQL
- High Voltage
About Company
Mimica’s AI-powered task mining automates process discovery, generates as-is process maps, and prioritizes improvement and automation (RPA) opportunities.
