Technical Support Specialist
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Job Location:
Greenville, NC - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
At Mailprotector theTechnical Support Specialisthas a deep knowledge of our platform and uses that understanding to help improve our partners businesses daily. This role is critical to building strong and lasting business relationships. Support is done 100% remotely by coaching advising and training partners and vendor teams on best practices for successfully selling and facilitating Mailprotector services to end-users.
The role is not traditional tech support. There is a high level of partner engagement; you regularly represent our entire teams face and brand so we require a strong command of interpersonal skills.
The role might be a good fit if you:
- Find genuine enjoyment in helping people solve technical problems
- Enjoy being presented with situations that dont have an obvious answer and are excited by unfamiliar problems
- Can patiently help people understand technical issues
- Have worked in B2B or channel environments
- Comfortable communicating over video and managing expectations toward mutually agreed-upon outcomes
- Generally the go-to person in your circle of friends when someone needs help
- Youre empathetic - able to put yourself in anothers shoes and point them in the right direction
- Have a demonstrable track record of pursuing personal and professional growth
- Have a technology degree or other applicable technology experience
- Enjoy the additional freedoms and responsibilities of a small company culture
- Can enhance the sales cycle by articulating technical expertise with our sales team
- Spent one to three years in an IT-related role
Minimum Qualifications (Skills Abilities Knowledge):
- High School diploma or equivalent; 4-year related college degree preferred
- 1-3 years of computer and networking support experience in managed services preferred
- 1yearof Microsoft 365 Exchange Online administration experience preferred
- Demonstrated understanding of DNS SMTP email servers and basic networking concepts
- Proficiently manage a dynamic workload
- Excellent analytical and organizational skills
- Excellent verbal and written communication and presentation skills
- Able to speak read and write the English language
Competencies:
- Detail Oriented
- Task Prioritization
- Problem Solving/Troubleshooting
- Deadline Driven
- Self-Motivated
- Professional Interpersonal Persuasion
Who we are and what we do:
Mailprotector designs builds and supports products that help organizations secure and optimize email.
Other things you should know:
- Our interview process is more involved and thorough than you think it will be. The process helps us find you the right seat on the bus.
- We will pay much more attention to your cover letter than your resume.
- Were first and foremost a team but that doesnt mean this is a place to blend in. We are looking for creative intelligent opinionated hard-working teammates who want their efforts and input to matter.
Wed love to talk if you think you might fit this role and our team. Please submit your resume and bespoke cover letter. Well be back in touch if we think there might be a reason to speak further.
Required Experience:
Manager
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Tired of legacy email filtering missing modern threats? Discover a smarter, behavior-based email security platform built for MSPs. See how it compares.
