General Manager, Diagnostics

Mochi Healths mission is to be the discovery layer of healthcare. We are building a platform that makes it easier for patients to find the right providers access the right medications and take control of their health with transparency and trust.

Over the past few years we have experienced rapid growth by combining operational excellence clinical expertise and innovative technology to deliver care that is more human intuitive and effective. From pharmacy pricing transparency and personalized medication management to long-term medical record access and community-based chronic illness support Mochi is creating a new model of care that empowers patients providers and pharmacies alike.

We believe the future of healthcare is personal and we are building the technology to power it. At Mochi Health you will join a team that values inclusivity collaboration and bold thinking and you will have the opportunity to do the most meaningful work of your career.

$250000 - $300000
Full-Time / Onsite (5 days/week)

About The Role

Mochi Health is seeking a General Manager Diagnostics. The main role is to own and scale our diagnostics and lab testing experience end to end. You will set the product strategy and lead execution for everything that happens from test selection and ordering to specimen collection lab processing results delivery and follow-up workflows.

In this role you will be the center of excellence for lab operations and lab product experience. You will define the roadmap set KPIs and partner closely with engineering clinical operations analytics and external lab vendors to deliver a testing experience that is fast reliable and trusted. You will drive improvements across turnaround time completion rates exception reduction and patient and provider clarity with an emphasis on building systems that scale. You will report directly to the CEO.

The ideal candidate combines strong product judgment with operational rigor has experience building regulated healthcare workflows and is comfortable owning ambiguous cross-functional problems in a fast-moving startup environment.

What Youll Do

• Own all aspects of the labs product strategy and execution: roadmap requirements launches measurement and iteration across diagnostics and lab workflows
• Define the patient and provider experience for lab testing including ordering logistics status visibility results delivery and escalation handling
• Set and hit key performance targets including turnaround time completion rate redraw rate exception rate and cost per completed test
• Partner with engineering to build scalable infrastructure for lab integrations status tracking and results ingestion and presentation
• Work cross-functionally with clinical operations and support to reduce manual work standardize policies and eliminate repeat failure modes
• Manage external lab partners and vendors including performance monitoring SLAs and operational process improvement
• Build and grow the labs product function including hiring developing and mentoring team members as the program scales

Who You Are

• 5-7 years of product management experience preferably in healthcare diagnostics or operationally complex consumer health products
• Proven track record building end-to-end workflows that involve external vendors logistics and high reliability requirements
• Strong quantitative analytical and problem-solving skills with comfort defining metrics running experiments and diagnosing funnel drop-off and exceptions
• Excellent communication skills and ability to align clinical technical and operational stakeholders around clear priorities
• Bias toward action and high-velocity iteration with strong judgment in regulated environments and patient-safety-critical workflows
• Comfortable operating in ambiguity and building processes that scale in a rapidly growing startup

Life at Mochi

At Mochi we believe your best work happens when you feel your bestso weve designed an environment that fuels your creativity supports your growth and makes every day exciting.

ALL MEALS CATERED five days a week breakfast lunch and dinner professionally catered. On-site Barista for unlimited espresso/matcha bar.

Transports on us Transportation benefits to make commuting painless

Profitable & Explosive Growth Our growth is like trying to drink from a firehose while riding a rocket as we commit to decisions that ensure long-term success stability and the well-being of our team and customersall without the constraints of VC funding.

High-Impact Work Be part of shaping the future of digital healthcare during an exciting period of growth and innovation.

World-Class Team Join a team of ex-Tesla Citadel SpaceX Harvard Princeton Yale Dartmouth IIT across engineering product clinical operations and beyondeach bringing excellence and empathy to the table.

All the standard bits 401(k) match unlimited PTO fully covered life insurance super primo medical dental and vision for our injury prone team.

Competitive Compensation We offer a top-of-market salary and a generous equity packagebecause you deserve to share in the upside you help create.

Prime Location Our vibrant downtown San Francisco Q is just steps from public transit great coffee shops and everything the city has to offer.

The base salary for this full-time position ranges from $250000 to $325000 in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors such as job-related skills experience relevant education or training and location.

#LI-Onsite #LI-TJ

Workplace Policy

Mochi Health is an in-person company based in San Francisco CA. Our team works together in person five days a week to foster collaboration innovation and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve.

For office-based roles the standard schedule is Monday through Friday 9:00 a.m. to 7:00 p.m. Actual hours may vary depending on business needs and role responsibilities. All employees receive meal and rest breaks in accordance with applicable state and local laws.

For designated remote roles this in-person policy does not apply.

Equal Opportunity

Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran disability status or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment including hiring.

Candidate Privacy Notice

Please review Mochi Healths Candidate Privacy Notice here.

Accommodations

Mochi Health complies with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law.

If you need any assistance or accommodations due to a disability please contact us at .