Care Coordinator

Note: Employees for the State of Montana must reside within Montana. All applications and required application documents must be submitted through the MT Careers site at: you ready to help coordinate clinical treatment and support a dynamic program that directly impacts the health and well-being of licensees as well as protects the public The Montana Assistance Program (MAP) works for the department on behalf of 6 licensing boards and 1 licensing program. The program is available to over 60000 licensed Montana providers who may be suffering from substance abuse mental or physical issues. As care coordinator you serve as the initial point of contact and liaison for licensees seeking to utilize the program (participants). The role plays a significant part in ensuring that the public is protected and licensees get access to care without the associated stigma.

MISSION STATEMENT:

Empowering all Montanans through work and opportunity.

DLI CORE VALUES:

• Responsiveness
• Respect
• Integrity
• Excellence
• Cohesiveness

Its about the people and the impact we make in our communities every day. We are proud of our open team-based supportive and collaborative work environments. Learn more about DLIhere.

Position Overview:

As Care Coordinator you will provide initial non-clinical intervention to licensees in crisis. Additionally the role directly supports the MAP Program Coordinator in ensuring compliance with regulations as well as facilitating the overall operations of the program. The role blends your combined expertise in support of a larger organization that directly impacts the public and licensees. This is a non-treatment position.

Essential Functions:

he Care Coordinator will:

Assist the Program Coordinator by fielding calls from licensees in crisis and evaluating next steps. Up to and including interviewing obtaining additional information and providing recommendations for clinical assessment or appropriate alternatives.

Identify and establish relationships with treatment providers ensuring an up-to-date roster of not only clinical treatment providers but also resources participants may need.

Advocate for participants in the delivery of services in alignment with monitoring agreements.

Work with colleagues to ensure consistent treatment monitoring documentation and referral of licensees in need of the programs services.

Intake complaints or issues related to program operations and forward to the Program Coordinator to evaluate next steps. These issues may be from participants clinical assessors or the public.

Ensures accurate documentation and provides clerical support including preparing routine correspondence scheduling phone coverage filing print copy and scanning/digital file maintenance.

May maintain their own monitoring caseload in times of significant use or limited absences the Care Coordinator can assist monitoring staff and licensees by ensuring continuity of contact with the program.

Required Skills and Competencies:

Candidates must demonstrate the following abilities:

Provide Support and Initial Analysis: Support includes active listening skills to understand licensees needs identify barriers and recommend an initial course of action in line with existing policies procedures and best practices. Provide clear verbal and written communication to explain the program options next steps and expectations to licensees and the public.

Interpret and Implement Laws and Regulations: Maintain a general understanding of occupational safety and health practices. Ability to interpret communicate and apply state and federal safety statutes rules and regulations.

Planning and Program Development: Experience in designing and delivering measured care to persons suffering from substance use issues mental or physical illnesses. Dedicated to fostering a caring and empathetic environment for participants and other staff.

Problem Solving and Critical Thinking: Strong ability to analyze information and data to identify risks and potential solutions for internal and external parties.

Communication Skills: Excellent written and verbal communication skills with the ability to clearly communicate with participants and licensees. Skilled in de-escalation or prior experience with persons who are not processing information in a clear manner. Ability to convey a positive and professional image on behalf of the department in all interactions. At times the Care Coordinator may be called to provide testimony on behalf of the program in license discipline proceedings civil or criminal litigation as required by law.

Stakeholder Engagement: Interpersonal skills for building trust and partnerships with participants clinical assessors businesses or other third parties in furtherance of programmatic goals. Skilled at de-escalation and communicating with people experiencing crisis. Able to proactively identify and cultivate resources for staff and participants.

Technology Proficiency: Ability to utilize digital systems and databases to ensure proper tracking in compliance with state retention policies. Skills should include but are not limited to Microsoft Office (Outlook Word PowerPoint Excel Etc.). Experience with case tracking software is preferred.

MINIMUM QUALIFICATIONS (Education and Experience)

• Active Montana licensed clinical social worker (LCSW) license in good standing.
• Knowledge of the disease of chemical dependency and principles of recovery.
• Experience implementing federal and state laws related to medical treatment and privacy.
• Skills may be gained through a combination of professional experience training or education.
• Valid Montana drivers license.

HOW TO APPLY FOR THIS OPPORTUNITY:

A complete state application is not required; however you will need to initiate the application and attach the resume cover letter or other required documents at time of application to be considered for this position. Resume will auto fill the application but the application will not be scored or reviewed.

Failure to attach the cover letter and resume will result in your application being considered incomplete and will not be considered further. Materials submitted but not requested will not be considered in the selection process.

Tip: When attaching your resume cover letter or other required documents you must mark the attachments as RELEVANT or we will be unable to view your documents.

Required application materials:

• Cover Letter - Your Cover Letter should explain how your experience and education meet the identified Knowledge Skills and Abilities with examples that demonstrate your qualifications.
• Resume - include all work experience you have held that would help you qualify for this position including duties dates of employment.

Only online applications will be accepted. By applying online you can receive updates and monitor the status of your application.

All documents for Veteran or Disability preference must be received or date stamped by the closing date. You will receive an application confirmation email with instructions on acceptable preference documents and how to submit such documents.

If you need an accommodation with the application process please contact the HR office.

BENEFITS:

Being able to enjoy the quality of life in the beautiful state of Montana is one of the benefits you will love about this opportunity! Our mountains waterways and open spaces provide not only beautiful scenery but year-round recreational opportunities including hiking camping biking fishing boating hunting skiing and snowmobiling. Montana boasts a high-quality education system and a variety of entertainment including fairs rodeos and theaters. Read more about our great state here.

See our other incredible benefits here. These are some of our benefits just to name a few:

• Work/life balance with hybrid schedules or partial telework may be available within the state of Montana.
• 38 paid days off a year including vacation sick leave and holidays.
• Military leave: Youll get up to 15 days of military leave with full pay.
• Longevity raises with continuous service as well as any negotiated market increases and state statutory raises.
• Health dental vision life insurance coverage flexible spending accounts EAP - clickhere to learn more.
• Free telehealth and access to free employee medical clinics through our medical plan - click here to learn more.
• Choice between two retirement plans with an employer contribution between 8.73% - 9.07% of your annual salary. A third optional 457(b) deferred compensation plan is also available. Click here to learn more.
• Public Service Loan Forgiveness- Employment with the State of Montana may qualify you to receive loan forgiveness- clickhere to learn more!
• Career progression training opportunities and room for professional growth.
• State employee discounts at various businesses across the state.

This position may be eligible for a statutory $1.00 an hour base pay increase effective on July 1 2026.

*This position may be covered by a Voluntary Employee Beneficiary Association (VEBA)