Assistant Facility Manager

Assistant Facilities Manager JLL

What this job involves: As an Assistant Facilities Manager at JLL you will support the delivery of comprehensive Facility Management services while maintaining client satisfaction and supporting programs to increase customer satisfaction. This role requires you to ensure compliance with JLL minimum audit and compliance standards in facility management financial management and operational policies and procedures. Youll demonstrate strong collaboration and teamwork within the account team while driving the development and implementation of IFM best practices and innovations that reflect JLLs commitment to operational excellence and creating rewarding opportunities for clients and communities through advanced facility management solutions.

What your day-to-day will look like:

Relationship Management:

Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction

Build and nurture strong client relationships while ensuring service delivery meets and exceeds expectations

Serve as key point of contact for client inquiries and requests while providing timely and professional responses

Support client initiatives and corporate real estate objectives through proactive facility management solutions

Compliance and Performance Management:

Support compliance with JLL minimum audit and compliance standards in facility management financial management and operational policies and procedures

Meet or exceed site Key Performance Indicators (KPIs) while monitoring Service Level Agreements (SLAs) monthly

Identify potential challenges and plan corrective actions accordingly for continuous improvement

Enforce all Company policies and training requirements regarding safe and efficient operations and work practices

Implement and monitor hazard control and team safety practices while ensuring compliance with local codes and regulations

Team Management and Development:

Demonstrate strong collaboration and teamwork within the account team by driving development and implementation of IFM best practices

Foster innovation and continuous improvement initiatives across facility operations

Support team development and training programs while promoting professional growth

Coordinate with various departments and stakeholders to ensure seamless service delivery

Administrative Functions and Support Services:

Support work order management for in-house staff and vendors as necessary with comprehensive oversight

Support facility soft services as needed and directed including meetings preparation conference room reservations food services parking vending and badging

Manage administrative tasks related to facility operations while ensuring accurate documentation and reporting

Coordinate special projects and initiatives as assigned by management

GxP Compliance and Quality Standards:

Understand GxP requirements and maintain those standards throughout facility operations

Ensure compliance with regulatory requirements specific to client industry and facility type

Support quality assurance programs and continuous improvement initiatives

Maintain detailed documentation and reporting for regulatory compliance purposes

Required Qualifications:

Education and Experience: Bachelors degree required

Minimum two years of industry experience in corporate environment third-party service provider or as consultant

Essential Skills and Knowledge: Excellent customer service computer managerial verbal and written communication skills

Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives

Basic knowledge of building systems including mechanical and electrical systems

Understanding of GxP requirements and ability to maintain those standards

Proficiency with facility management software and computerized maintenance management systems

Key Competencies:

Strong problem-solving abilities and analytical thinking for complex facility challenges

Leadership potential with ability to influence and motivate team members

Understanding of compliance requirements and audit standards

Financial acumen for budget support and cost management initiatives

Adaptability to work in dynamic environments with changing priorities

Location: Lewisville TX