Supported Housing Partnership Officer

Where does the role fit in

Youll be a key member of Pobls supported housing team reporting directly to the Supported Housing Partnerships this role you will work alongside colleagues across housing compliance and safeguarding teams as well as external partners such as managing agents support providers and local authorities.

Your work will be central to making sure our supported housing schemes are well-managed legally compliant and consistently delivering a high-quality experience for residents. Youll act as the main point of contact for partners supporting tenancy management monitoring compliance and identifying opportunities for service improvement.

What is great about the role

This role offers a mix of practical hands-on work and strategic partnership engagement. Youll be out in the community one day visiting a scheme and the next reviewing performance data advising partners on tenancy management or contributing to service improvements.

Youll have the opportunity to:

• Build and maintain strong collaborative relationships with partners and stakeholders
• Support the delivery of high-quality housing services that make a real difference to residents lives
• Work across a range of supported housing schemes and contribute to service development
• Develop your skills in contract monitoring tenancy enforcement and multi-agency working
• Make a tangible impact on compliance customer outcomes and service innovation

If you enjoy problem-solving working collaboratively and helping others achieve their best this role is rewarding challenging and varied.

What skills and experience do you need

Were looking for someone with experience in housing management and a strong understanding of tenancy management compliance and partnership working. Youll be confident working with external agencies managing contracts and supporting tenancy enforcement or anti-social behaviour cases. Strong organisational skills attention to detail and the ability to analyse information and make clear decisions are essential along with excellent communication and interpersonal skills to build trust with residents colleagues and partners. Youll need to be proactive solutions-focused and comfortable working independently or as part of a team with a commitment to equality diversity and inclusion in everything you do. Digital confidence and the ability to travel between schemes are also important.

What are the pay and benefits

Time off and Flexibility

• Based in Cardiff with regular travel in Cardiff and surrounding Local Authorities. Meetings may be held at our Cardiff Newport or Swansea offices.
• Working days are predominately Monday to Friday days or you can work compressed hours on a 9 day fortnight.
• 26 days holiday plus Bank holidays. Rising to 31 days with an extra day for each full year of service.
• Maternity & Adoption Leave: 20 weeks
• Paternity Leave: 3 weeks

Money and Pensions

• The exact salary is 33102 for a 37 hour full time permanent position. We have 3 positions available.
• 45p per mile for mileage allowance
• Pension Choices: Defined Contribution (DC) Scheme with matched contributions up to 10%.OrDefined Benefit (DB) 1/80^thof final salary for every year of service.
• The successful candidate will need a basic DBS check in place which we pay for.
• 3 x Life Cover linked to pension membership
• Saving scheme with competitive interest rate
• Give As You Earn scheme for tax efficient charity donations
• From 1^stApril 2026 theoptionto be either weekly or monthly paid.

Your Wellbeing

• Sick Payrising with length of service up to 6 months full pay after 4 years.
• Eyecare: Up to 100 reimbursement towards eye tests and glasses.
• Free counselling coaching wellbeing team and OH service to all colleagues
• Annual Health Check
• Health Cash Plan

Getting Around

• Salary sacrifice Electric Vehicle Lease Scheme (subject to eligibility)
• Cycle to Work Scheme

Your Development

• Continuous professional training and development
• Leadership development programmes
• Professional memberships needed for your role are reimbursed
• Career coaching
• Support with funding and time for qualifications

Perks & Recognition

• Long Service Awards
• Blue Light Card Eligibility giving discounts at 15000 brands.
• Colleague Discount platform.

FREDIE

At Pobl Group we are guided in all that we do by a group of principles that we call FREDIE these are: Fairness Respect Equality Diversity Inclusion Engagement. This means that whatever your background you will have an equal opportunity at Pobl Group and we encourage you to apply now.

How do you apply

If you have the skills experience and enthusiasm required to be our next difference maker please follow the prompts to apply now. We just need an up-to-date CV short/ focused cover letter along with a few contact details so that we can get back in touch with you.

If you would like any support with your application or to discuss any adjustments that you may require to support you to application process please contact or

Who are Pobl group

Pobl is a compassionate authentic and progressive housing and care and support organisation providing safe homes personalised support and vibrant communities where people can thrive. We listen to our customers understand their needs and constantly improve how we deliver services. At Pobl we are committed to being inclusive people-focused and innovative working together to make a positive difference in the lives of residents and communities every day.