Head of Technical Operations (Integration & AI)
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Job Location:
Bogota, NJ - USA
Monthly Salary:
$ 3000 - 4000
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Head of Technical Operations (Integration & AI)
Location: Remote (LATAM Mexico / South America Preferred)
Compensation: $3000 $4000 USD / Month (Performance-Based)
(The final offer is at the clients discretion and depends on the candidates interview result skills and experience.)
Industry: Operations Infrastructure / Clinical Technology
Schedule: Full-Time
About the Company
We are an operations infrastructure firm focused on solving operational chaos for clinical environments. Our high-touch system streamlines patient intake triage scheduling and care coordination allowing clinicians to focus on medicine. We implement proven AI-Ops systems and ensure they operate flawlessly without providing marketing services.
Role Overview
This is a dual-role position combining technical implementation and operational integration. You will be the lead engineer responsible for deploying our AI-Ops system into client clinics while also acting as the integrator to the founder. You will translate ideas into actionable systems take ownership of implementations and ensure client operations run smoothly.
This hire is critical to freeing the founders bandwidth and setting the foundation for scaling a high-touch operations team.
Key Responsibilities
- Deploy and configure AI Agents (Voice & Text) for patient triage using Vapi or similar platforms.
- Build deep system integrations between EMRs (e.g. DrChrono Jane Practice Better) and our operating system via n8n/Make webhooks.
- Automate adherence retention and no-show prevention protocols using multi-channel communications (SMS Voice Email).
- Own the Install and Activate phases of client projects ensuring 90-day system installations are completed on schedule.
- Act as the founders integrator: take half-baked ideas and operationalize them provide accountability and challenge ideas constructively.
- Manage and document standard operating procedures for scalable deployment.
- Collaborate with the founder and potentially future team members to build long-term operational excellence.
- Maintain HIPAA compliance and handle patient data securely.
Hard Skills
- Expert-level n8n or experience for workflow automation.
- Deep mastery of GoHighLevel (GHL) automation and database architecture.
- Experience with OpenAI API Vapi or custom LLM prompting.
- Ability to read and implement APIs for multiple software systems.
- Project management skills for tracking complex multi-step implementations.
Soft Skills
- Structured thinker who thrives in a dynamic entrepreneurial environment.
- Independent and proactive; comfortable making decisions and managing priorities.
- Strong critical thinking; willing to push back when ideas are unrealistic.
- Comfortable in play build scenarios translating ideas into practical solutions.
- Collaborative and communicative with excellent English proficiency.
About the Candidate
- Prior experience in clinical environments (doctors chiropractors dentists functional medicine) is a plus but not required.
- LATAM-based candidates preferred (Mexico / South America) for time zone alignment and cultural compatibility.
- Goal-oriented and detail-focused capable of completing installations without constant supervision.
- Eager to grow into a long-term operational leader who can eventually build and manage a team.
Why This Role Matters
You will directly impact the operational success of client clinics enabling doctors to focus on patient care while ensuring our systems operate seamlessly. Your work will free the founder to scale the business and create a replicable high-performing operational model.
How to Apply
- Record a 3-5 minute Loom video demonstrating a backend automation you built.
- Include integration of two different software tools (e.g. Typeform CRM).
- Show API / webhook setup and error handling.
- Include integration of two different software tools (e.g. Typeform CRM).
- Submit your resume along with the video.
Required Experience:
Director
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
