L2 IT Technician

Ontario - Canada

Monthly Salary: $ 52000 - 65000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

The salary range for this position is$52000 - $65000which will be determined based on the candidates experience and qualifications.

As an Onsite IT Technician with a specialized focus on end-user support. You will be instrumental in maintaining a robust IT infrastructure while actively participating in projects related to industrial technology. Your role involves ensuring seamless network operations providing end-user support and contributing expertise to projects that enhance our industrial IT capabilities.

Key Responsibilities:

End User Support

Provide responsive and effective technical support to end-users addressing hardware software and network-related issues.
Collaborate with users to understand their needs and tailor solutions that enhance their productivity.

Troubleshooting and Issue Resolution

Diagnose and resolve complex technical issues related to both network infrastructure and industrial IT systems.
Updates data servers and network equipment.
Collaborates with network architects on network optimization.
Secures network system by establishing and enforcing policies and defining and monitoring access.
Maximizes performance by troubleshooting network problems and outages and scheduling upgrades
Work closely with project teams to troubleshoot and optimize IT components in industrial environments.

Hardware and Software Integration

Assist in the integration of industrial-specific hardware and software solutions ensuring compatibility and optimal performance.
Collaborate with vendors and internal teams to implement and support industrial automation systems.

Documentation and Training

Maintain detailed documentation of network configurations industrial IT systems and support procedures.
Develop training materials for end-users and contribute to the knowledge base for ongoing support and project handovers.

Qualifications

In-depth knowledge of network protocols industrial automation and cybersecurity in industrial settings.
Certifications such as CCNA CompTIA Network or relevant industrial IT certifications are highly desirable.
Strong problem-solving skills and the ability to troubleshoot complex issues.
Excellent communication and collaboration skills.

Accommodations

INNIO is an equal opportunity employer committed to inclusive barrier-free recruitment and selection processes and work environments. We will make reasonable accommodations for the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department atemailprotectedto ensure your accessibility needs are accommodated throughout this process.

As part of our commitment to innovation and efficiency INNIO utilizes AI technology to assist in the initial screening of applicants. This helps us more effectively identify qualifications and match candidates to role requirements. Pleases note that all hiring decisions are made with human oversight to ensure fairness context and alignment with our core values.

Required Experience:

DescriptionThe salary range for this position is$52000 - $65000which will be determined based on the candidates experience and qualifications.As an Onsite IT Technician with a specialized focus on end-user support. You will be instrumental in maintaining a robust IT infrastructure while actively par...