People Manager

Role Summary

• Salary:A starting salary of$83000 to $85000per annum depending on yourpreviousexperience(please note that we have established salary bands to ensure a fair and consistent approach for all applicants eliminating the need for individual negotiations)
• Benefits:Discretionary profit share bonuses paid twice per year hybrid and flexible working options generous vacation allowance private medical and dental insurance 401K plan with up to a 5% employer contribution life insurance fullfundingand study leave for external training andmore
• Role Type:Full-time or part-time permanent role
• Start Date:The role will ideallycommenceinearly 2026 with start dates available in February March and April. You will be asked tostateyour availabilityin your application form
• Application Deadlines:The deadline for applications is January 18 2026with interviews taking place shortly after
• Location:This role is available in our Boston office

About the Role

Are you ready to shape the future of People operations in one of the USs Top Places to Work Do you thrive in fast-paced high-growth environments where your impact is visible

With offices in Boston New York and soon Vancouver we are seekinga proactiveenthusiasticand collaborative People Manager to join us. This brand new pivotal role is your chance to manage People operations across the Americas in a high-growth fast-paced environment. Youll be the go-to expert for HR in the US and Canada partnering with our global People team to deliver seamless processes drive engagement and shape the future of our workforce. Staying abreast of wider People trends in the industry andremainingpassionate about high-quality delivery you will act as a trusted adviser to colleagues across the businessand should act with integrity and in a way that upholds trust and confidence in our People function.

We were recently awarded a spot in the US Top Places to Work in 2025 and have over 80 brilliant and ambitiouscolleagues based inBoston and New York. Our US team has grown rapidly since its establishment follows on from over 15yearsoperatingacross the UK and global expansion plansremainambitious with a small Canada office opening in Vancouver in early 2026.

Key responsibilities will include:

• ManagingallUSand CanadaPeopleprocessesto ensure theyrunsuccessfullycompliantlyand efficiently. This includes onboarding new starters offboarding leavers managing promotionsrunning employee engagement surveysprocessingbenefits sickness/absencemanagement and more
• Managinga wide range ofPeople projects forboth the US/Canadaand other global that theAmericas DirectorHead of People and other key stakeholdersremaininformed about the progress of projects and can input whererequired
• Providing tailoredrobustand responsive adviceand employee relationsexpertiseto colleagues on performance managementcareerdevelopment absence managementwellbeing workplace conduct and more. You will also recognize when escalation orexternal counsel is required
• Autonomously produce HR letters that are written appropriately accurately researched compliant with statutory regulations and company policy and show a high level of accuracy and attention to detail
• Drivingprocess improvements to increasethe efficiencywithin HR administration (e.g. utilizing technology and AI) whilstmaintaininga high-quality service
• Actively stayingabreast of HR/employment changes and trendsincluding societal and political factors. You will proactively feed this back to relevant Directors and the Head of People to ensure this translates to the actions ofthe People team and shapes the overall People and company strategyappropriately
• Maintaining strong relationships with external stakeholders such as our benefits broker andlegalcounsel
• Supportingthe development ofour Boston-based People team including being responsible for team satisfaction wellbeing workload and enhancestheir development through regular contact ongoing feedback training and performance due course this may also include being a direct line manager to colleagues

Our standard working week is40hours Monday to Friday however we can also consider applicants looking for part-time hours of no less than24 hours per week.

Hybrid Working Policy:We believe that having face-to-face time in the office holds many benefits and is central to ensuring that the community we have created where people have aworkplacethey belong to and feel part of is never lost. At the same time we recognise that homeworking can improve work life balance reduce commuting times and costs andprovidethe opportunity to juggle personal commitments.

Therefore we offer flexible working arrangements that allow our colleagues to work from home for up to half of the time measured across a 2-week rolling period.

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specializing in medical communications marketaccessand health economic and outcomes research. We work with a wide range of clients including the industrys most successful pharmaceutical companies. We received B Corporation Accreditation in click here to learn more about us ourworkand our mission: You

We are lookingfor a candidatewho is committed to high-quality collaborativeand excited by the prospect of usingtheirHRexpertiseto support with the successful functioning of a People team in a rapidly evolving successful candidate should takepride in deliveringan excellentserviceto colleagues.

Essentialrequirements for the role are:

• At least 2-3 years professional experience in a relevant rolein the US
• A degree level qualification in a relevant discipline (minimum GPA 3.3) or arelevant HR qualification such as SHRM certification
• Strong knowledge of US employment law and HR best practice; experience inMassachusettsor New York desirable
• Extensive experience ofmanaging a suite of HR processes across theentireemployee lifecycle
• Proven capability in employee relations witha track recordof delivering high-quality andaccurateHR adviceto colleagues at varying levels of seniority
• Demonstrable experience of leadingandmanaging HRprojects including mapping out project planstimelinesand resource and successfully executingall steps through to completion. Exerciseshigh levelsof autonomy whilst recognising the need to collaborate atappropriate timepointswith key stakeholders
• Collaborative style of working and highly communicative with key stakeholders and managers
• Excellent written communication skills and numerical/financial literacy
• Courage to challenge speak up when necessaryand influence othersalwayscarefully considering how best to protect the needs of the company

Please clickhereto learn about ourfullreward package and the other benefits of working for Costello Medical: required tosubmityourresumeand a cover letter via our online application formbyJanuary 18 2026. In your cover letter you must explain why you think you would be suited to the role and why you would like to join Costello Medical with examples to support clearlystatethedates of all qualifications and gradesachieved where applicable.

Then our recruitment process note that the successfulcandidate maybe requiredto undergo security/background checks and any employment offer will be conditional on the results of standard recruitment process lasts around1 monthhoweverthis can be adapted if necessary.

As an equal opportunity employer we are committed to fostering a diverse and inclusive workforce and throughout the recruitment process there area number ofreasonable adjustments we can click heretolearnmore.

Please note that whilst we embrace AI to innovate and improve processes your role may involve confidential data that cannot be uploaded to AI. Therefore it is important for us to assessyourown skills and abilities so we recommendthat you do not rely solely on this technology to generate any application materials.

Visa Sponsorship

We welcome applications from international candidates but we cannot provide visa sponsorship for working visas. Therefore you must have the right to work in the US independently from the company. Howeverwe do consider those on a temporaryvisas.

Required Experience:

Manager