Livevox Developer

Livevox Developer

Plano TX

Longterm Contract

JD for Livevox Developer:

• Integrate LiveVoxs proactive outreach with NICE CXone: Use APIs and SDKs to integrate LiveVoxs outbound dialing automated messaging and conversational AI features into the NICE CXone platform.
• Develop Studio scripting in NICE inContact: Design and maintain scripts within the NICE inContact Studio to orchestrate omnichannel customer interactions and call flows.
• Create LiveVox Designer scripts: Build and manage custom scripts in LiveVox Designer to manage proactive outreach campaigns.
• Integrate third-party systems: Connect the joint LiveVox-NICE CXone platform with external systems like Customer Relationship Management (CRM) tools (e.g. Salesforce) Snowflake or other enterprise applications.
• Build custom API integrations: Use LiveVox and NICE APIs to create custom applications automations and connections to meet unique business requirements.

Functional and technical responsibilities

• Design blended omnichannel workflows: Create unified workflows that allow contact center agents to manage both inbound calls (via NICE) and outbound communications (via LiveVox) efficiently from a single user interface.
• Optimize and maintain applications: Troubleshoot debug and optimize existing scripts and integrations to improve performance enhance call center efficiency and ensure seamless operation of both platforms.
• Manage NICE CXone features: Work with NICE CXone components including call routing intelligent virtual agents (IVAs) workforce management (WFM) and quality management (QM) tools.
• Ensure compliance: Design and develop solutions that maintain compliance with regulations such as the Telephone Consumer Protection Act (TCPA).

Collaboration and support

• Work with cross-functional teams: Collaborate with business analysts solution architects and contact center managers to gather requirements design solutions and ensure successful deployment.
• Provide technical expertise: Serve as a subject matter expert on both LiveVox and NICE CXone platforms to guide project teams and provide support for technical issues.
• Create and maintain documentation: Generate detailed technical documentation for developed applications and integrations.
• Engage in agile processes: Participate in sprint planning daily stand-ups and other agile methodologies to deliver projects in a fast-paced environment