UX Researcher 0479-3010

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 9 hours ago

Vacancies: 1 Vacancy

Job Summary

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.

Description

Background Information:

The and nbsp;Patients Before Paperwork (Pb4P) and nbsp;initiative is a comprehensive program aimed at reducing the administrative burden on Primary Care Providers in Ontario through the use of digital tools and processes. This initiative supports both new and existing digital health projects that work together to minimize traditional paper-based workflows such as faxing referrals and prescriptions writing clinical notes and manually completing forms. The initiative consists of 14 workstreams.
The purpose of this request is to acquire a resource to work alongside existing Leads User Experience Design (UX) and Customer Experience (CX) to identify and document existing DesignOps and ResearchOps processes and templates as well as identify any process gaps that exist. We are in the early stages of establishing a DesignOps function and have a need to formalize and document repeatable CX/UX processes to increase the speed and efficiency with which the teams can operate on Pb4P and future initiatives.

Must haves:

Extensive knowledge and hands-on experience with User experience (UX) and Customer Experience (CX) research methodologies and activities including interviews personas surveys customer journeys usability testing and feedback loops

Proven experience with DesignOps (Design Operations) and related processes management and optimization

Good understanding of User experience (UX) design process

Extensive experience with research planning and participant recruitment

In-depth knowledge of survey development and management

Experience in task flow analysis generating user flows

Strong documentation skills

Excellent communications skills and ability to advocate for/champion CX/UX processes

Must be able to effectively facilitate remote workshops / design thinking session

Ability to multitask and work within a fast-paced environment

Experienced in Microsoft O365 including Word and Powerpoint

Good knowledge of digital collaboration tools (Miro/Mural/Figjam or similar)

Responsibilities:

Work closely with Customer Experience (CX) and User Experience (UX) Senior Managers and Leads to collect data analyze existing workflows processes and templates and identify opportunities and gaps
Work with key partners (Privacy Security Legal Product) to determine what is required to obtain one-time approvals for repeatable CX/UX processes
Formalize and document efficient repeatable research and design processes for CX and UX teams
Plan and facilitate team and partner feedback sessions to ideate on ideal solutions and determine the clarity and effectiveness of proposed processes and templates
Iterate on documentation and templates to obtain any necessary approvals
Provide regular feedback to the Senior Manager Experience Design (UX) on progress and blockers
Communicate with Customer Experience teams and partners to socialize approved processes and templates
Perform other duties as assigned by management

Desired Skills:

A professional accreditation or certification in User Experience (UX)
UX research - 8 years experience planning and conducting research for web sites and applications (ex: comparative analysis interviews usability testing focus groups and surveys) performing thematic analysis and preparing insights reports
Participant Recruitment - Relevant experience in planning and recruiting for user research studies such as usability testing and interviews including managing screeners agreements and honorariums
Process optimization Expertise in documenting and streamlining workflows
Problem-solving - Strong analytical and problem-solving skills and ability to devise simple efficient solutions
Collaboration and Organization - A team player with a reputation for meeting deadlines managing competing priorities and maintaining client relationships
Decision-Making - Proficient at strategic decision-making skills related to design and research operations
Research tools - Good understanding of the limitations and appropriate use of research tools and software
Whiteboarding Tools - Experience with digital whiteboarding and collaboration tools such as Mural Miro and/or Figjam
Experience working in a health care setting and/or with digital health solutions
Experience working in the public sector

Required Experience / Evaluation Criteria: and nbsp; and nbsp;

Experience with UX research for complex web sites and applications across a range of platforms and devices. 10 Points
Experience planning and conducting user research activities including participant recruitment analysing feedback and presenting findings. 20 and nbsp;Points
Experience creating user flows wireframes (concepts) prototypes and mock-ups. 20 and nbsp;Points
Experience working in DesignOps function identifying efficiencies in design and research operations and implementing repeatable and scalable processes. 30 and nbsp;Points
Experience with championing customer and user experience processes across organizations. 10 and nbsp;Points
Proficiency in relevant tools and software such as Photoshop and/or Illustrator Mural Figjam and/or Miro (or similar whiteboarding tools) and TreeJack UserTesting and/or UXPin (or similar research tools). 5 and nbsp;Points
Experience working with WCAG and/or AODA compliant web sites and applications. 5 and nbsp;Points

Total Evaluation Criteria: 100 Points

Deliverables

Deliverables include but are not limited to:

Create CX and UX research process documentation including:
Overarching CX/UX Research Process
Usability Testing process
User survey process
User interview process
User feedback process
AODA testing process
Brand alignment and design system selection process flow
Process delta (outstanding processes to be documented)

Document new (or revise existing) templates for repeatable activities including:
UX Research Plan
CX Evaluation Plan
Experience Brief with Scope of Work and RACI Matrix
Insights Report
User Archetypes and Personas
Journey Maps
User Feedback Analysis
AODA Test Report

Regular status reports to Senior Manager Experience Design

Knowledge Transfer Details:

The resource will ensure full knowledge transfer is provided to the Ontario Health team before end of engagement. Some of this might occur at the end of the engagement but will also be shared as information is obtained/consolidated. Key deliverables will be shared with team.
The resource must provide all related documentation as part of knowledge transfer protocol. Documents will be reviewed by the appropriate leads and signed off by manager/director.
The resource will work collaboratively with the Ontario Health team throughout the assignment and ensure key deliverables milestones and documentation are shared.
A walkthrough of any demos development etc. will be required before the end of the engagement.

and nbsp; and nbsp;

Must Haves: and nbsp;

8 and nbsp;years experience and nbsp;Extensive knowledge and hands-on experience with User experience (UX) and Customer Experience (CX) research methodologies and activities including interviews personas surveys customer journeys usability testing and feedback loops and nbsp;
6 and nbsp;years experience and nbsp;Proven experience with and nbsp;DesignOps and nbsp;(Design Operations) and related processes management and optimization and nbsp;
6 and nbsp;years experience and nbsp;Strong documentation skills and nbsp;

HM Note: This hybrid contract role is three (3) days in office. Candidate resumes must include first and last name email and telephone contact information.DescriptionBackground Information:The and nbsp;Patients Before Paperwork (Pb4P) and nbsp;initiative is a comprehensive program aimed at reducing ...