Activo provides out-of-the-box solutions in Web Development Marketing and Customer Service to international companies.
The Company is committed to delivering exceptional and efficient service to clients. The Concierge Support team manages calls emails and chats from high-value customers ensuring a consistently excellent experience with effective first-contact resolution.
Selected team members will be responsible for the following key role responsibilities:
Provide exceptional customer support through various channels (calls emails chats) identifying needs resolving issues efficiently and ensuring a positive customer experience.
Strive for First Contact Resolution (FCR) with clear and accurate communication upholding high standards of service quality and customer satisfaction.
Manage multiple customer interactions effectively maintaining productivity and professionalism while adhering to schedules and availability requirements.
Maintain strong knowledge of products and services to assist with inquiries perform basic troubleshooting and support upselling opportunities when appropriate.
Follow all company policies including the Code of Conduct confidentiality standards and contribute to team tasks or additional duties as needed.
Requisitos
We are looking for customer experience specialists with at least one year of prior experience in service roles.
Proficiency in basic computer troubleshooting is expected and familiarity with contact center tools and Microsoft Office products is considered a plus.
The role requires excellent communication skills across phone email and chat along with the ability to manage multiple interactions efficiently throughout the day.
Ideal candidates are highly productive adaptable to high-performance environments and motivated by career growth opportunities tied to results. Strong teamwork skills and a proactive attitude are essential.
Must have flexible availability and a proficiency level in English for this role.
The present position comprises individuals registered in the National Register of People with Disabilities (Law 19.691) who meet the conditions and suitability for the position.
Required Skills:
We are looking for customer experience specialists with at least one year of prior experience in service roles. Proficiency in basic computer troubleshooting is expected and familiarity with contact center tools and Microsoft Office products is considered a plus. The role requires excellent communication skills across phone email and chat along with the ability to manage multiple interactions efficiently throughout the day. Ideal candidates are highly productive adaptable to high-performance environments and motivated by career growth opportunities tied to results. Strong teamwork skills and a proactive attitude are essential. Must have flexible availability and a proficiency level in English for this role. The present position comprises individuals registered in the National Register of People with Disabilities (Law 19.691) who meet the conditions and suitability for the position.
Activo provides out-of-the-box solutions in Web Development Marketing and Customer Service to international companies. The Company is committed to delivering exceptional and efficient service to clients. The Concierge Support team manages calls emails and chats from high-value customers ensuring a c...
Activo provides out-of-the-box solutions in Web Development Marketing and Customer Service to international companies.
The Company is committed to delivering exceptional and efficient service to clients. The Concierge Support team manages calls emails and chats from high-value customers ensuring a consistently excellent experience with effective first-contact resolution.
Selected team members will be responsible for the following key role responsibilities:
Provide exceptional customer support through various channels (calls emails chats) identifying needs resolving issues efficiently and ensuring a positive customer experience.
Strive for First Contact Resolution (FCR) with clear and accurate communication upholding high standards of service quality and customer satisfaction.
Manage multiple customer interactions effectively maintaining productivity and professionalism while adhering to schedules and availability requirements.
Maintain strong knowledge of products and services to assist with inquiries perform basic troubleshooting and support upselling opportunities when appropriate.
Follow all company policies including the Code of Conduct confidentiality standards and contribute to team tasks or additional duties as needed.
Requisitos
We are looking for customer experience specialists with at least one year of prior experience in service roles.
Proficiency in basic computer troubleshooting is expected and familiarity with contact center tools and Microsoft Office products is considered a plus.
The role requires excellent communication skills across phone email and chat along with the ability to manage multiple interactions efficiently throughout the day.
Ideal candidates are highly productive adaptable to high-performance environments and motivated by career growth opportunities tied to results. Strong teamwork skills and a proactive attitude are essential.
Must have flexible availability and a proficiency level in English for this role.
The present position comprises individuals registered in the National Register of People with Disabilities (Law 19.691) who meet the conditions and suitability for the position.
Required Skills:
We are looking for customer experience specialists with at least one year of prior experience in service roles. Proficiency in basic computer troubleshooting is expected and familiarity with contact center tools and Microsoft Office products is considered a plus. The role requires excellent communication skills across phone email and chat along with the ability to manage multiple interactions efficiently throughout the day. Ideal candidates are highly productive adaptable to high-performance environments and motivated by career growth opportunities tied to results. Strong teamwork skills and a proactive attitude are essential. Must have flexible availability and a proficiency level in English for this role. The present position comprises individuals registered in the National Register of People with Disabilities (Law 19.691) who meet the conditions and suitability for the position.
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Job Location:
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
