Customer Experience AgentScheduler
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Job Location:
Bridgetown - Barbados
Monthly Salary:
BBD 14000 - 14000
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Overview: Our client is a highly innovative technological septic solutions management organization and is looking to recruit a dynamic individual to fill the role of Customer Experience Agent/Scheduler.
Duties & Responsibilities:
- Communicating effectively with external clients to schedule jobs timely and accurately.
- Analysing customer data and information and correctly entering information within system.
- Reviewing customer database and updating information for new and existing clients and making callbacks for recurring clients.
- Coordinating with Technicians and arranging work schedule according to demand and geographical requirements.
- Daily updating system and uploading and updating videos and pictures of respective jobs.
- Reviewing social media platforms for company and doing any updates regarding marketing requirements.
- Preparation of business and inspection reports
- Drafting business correspondences as requested by Management.
- Assisting with answering daily calls and providing information pertaining to services offered
- Assisting in problem solving for Technicians and offering septic solutions to Clients
- Office workflow assistance and providing back up support for office operational needs.
Requirements
- Minimum of 3 5 years experience in customer service/sales environment or administrative/operational capacity
- Marketing will be an asset.
- Tertiary qualification or certification in Business Administration or Operation Management or Marketing/Customer Service Management.
- Analytical the ability to review and process information quickly and to apply it to our operational needs.
- Technological quick learner with the ability to utilize various computer systems and familiarity with various social media platforms.
- Interpersonal the ability to interact and communicate effectively with both our internal and external clients with a high level of customer care.
- The ability to work at a fast pace answer medium to complex problems and problem-solve effectively.
- Works well with a team; coachable and light-spirited
Required Skills:
Minimum of 3 5 years experience in customer service/sales environment or administrative/operational capacity Marketing will be an asset. Tertiary qualification or certification in Business Administration or Operation Management or Marketing/Customer Service Management. Analytical the ability to review and process information quickly and to apply it to our operational needs. Technological quick learner with the ability to utilize various computer systems and familiarity with various social media platforms. Interpersonal the ability to interact and communicate effectively with both our internal and external clients with a high level of customer care. The ability to work at a fast pace answer medium to complex problems and problem-solve effectively. Works well with a team; coachable and light-spirited
Company Industry
IT Services and IT Consulting
Key Skills
- Employee Orientation
- Operational Risk Management
- Primavera
- Computer Skills
- Primavera P6
- Medical office experience
- Medical Terminology
- Schedule Management
- Production Planning
- Microsoft Project
- Medical Scheduling
- Phone Etiquette
