Manager, Employer Onboarding

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

At CAAT were passionate about what we do. And it shows!

Here youll find a cultural spark in everything we do from the way we partner with members and employers to the way we work collaborate and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in the country for a reason. We challenge the status quo making a real impact on the hundreds of employers we serve from education institutions to major corporations and household brands. And were just getting started. Driven by core values and a shared purpose were fierce champions for better retirement security known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit wed love you to be a part of it.

About the Role:

We are seekinga Manager EmployerOnboardingto join our Pension Solutions team.Thiskey role isresponsible for delivering a bestinclass onboarding experience for employers and nurturing strong client relationships throughout the process.

In this role you will oversee the full scope and work streams of employer onboarding plans from initial planning through to completion including timelines deliverables and coordination with internal stakeholders. You will provide guidance and mentoring to the Onboarding team offer recommendations and best practices to employers and perform due diligence related to new employer onboarding. As an expert in customer service and client relations you will ensure employer queries are handled courteously promptly and accurately while also overseeing a smooth and efficient document management process. You will play a critical role in driving continuous improvement of onboarding processes procedures and tools and in strengthening collaboration between internal teams and external employers.

As the Newest Member of our Team Youll:

Hold overall accountability for the successful onboarding of new employers providing direct leadership on the most complex onboarding engagements.

Lead the endtoend project scope for employer onboarding plans including timelines deliverables and coordination of internal departments (such as Legal Policy Communications Education Business Development IT and others as required).

Proactively manage problem solving and risk mitigation to ensure a smooth onboarding experience and high employer satisfaction.

Provide exemplary leadership to the onboarding team offering ongoing mentoring coaching and support to build a cohesive highperforming group.

Champion and support the implementation of the departmental strategy including operational planning and the scoping of new projects and initiatives.

Plan organize and oversee implementation plans for onboarding new employers ensuring work is completed efficiently and to a high standard.

Act as the escalation point for operational issues resolving complex or escalated problems and ensuring endtoend resolution.

Drive continuous improvement in all aspects of the employer onboarding experience identifying opportunities to enhance processes tools and stakeholder interactions.

Monitor pension industry practices and maintain uptodate knowledge of applicable pension legislation to ensure onboarding practices remain current and compliant.

To Succeed You Bring:

710 years of experience in the pension or financial services industry with a strong preference for client/employer-facing onboarding experience.

A College Diploma or University Degree.

Extensive knowledge of pension plans payrollbased data collection and related legislation; actuarial experience is considered an asset.

Professional accreditations such as CEBS RPA or PMP (preferred).

Demonstrated leadership and mentoring skills to guide and develop teams effectively.

Strong project management analytical organizational and time management skills with proven ability to handle multiple priorities stakeholders and ambiguity while driving creative problem-solving.

Exceptional interpersonal written and oral communication skills paired with experience in clientfacing implementation projects in complex multistakeholder environments.

Proficiency in French is considered a significant asset.

At CAAT we believe innovation passion and purpose are ingredients for a great work environment. Were incredibly proud of our people and the remarkable impact they have as catalysts for change. Were committed to attracting and keeping great talent which means competitive compensation exceptional benefits and an environment where people can grow and thrive. When you work with CAAT youll enjoy:

Opportunities to Build a Better You: We never stand still. As we grow so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.
Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical mental and financial wellness. From flexible work arrangements comprehensive benefits to wellness incentives and a defined benefit pension plan we have you covered.
A Place to Collaborate and Win: Weve built a lively environment where creativity and open communication thrive. Its why were consistently recognized as one of Canadas Most Admired Corporate Cultures one of Greater Torontos Top Employers and one of the Best Places to Work.
Work that Truly Matters. Youre giving Canadians the opportunity for better retirement security and organizations the chance to do more.

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting Equity Inclusion and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences geographies gender ethnicities backgrounds and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best professional authentic selves to work.

CAAT Pension Plan is an equal opportunity employer and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities if requested. Should any applicant require accommodation through the application processes please contact us at or call Human Resources at for assistance.

Required Experience:

Manager

At CAAT were passionate about what we do. And it shows!Here youll find a cultural spark in everything we do from the way we partner with members and employers to the way we work collaborate and grow. It doesnt just feel different at CAAT. It is different. Were one of the fastest-growing pensions in...