Director of Services
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Job Location:
Pleasanton, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are & Why Join Us
Avathon is revolutionizing industrial AI with a powerful platform that enables businesses to harness the full potential of their operational data. Our technology seamlessly integrates and contextualizes siloed datasets providing a 360-degree operational view that enhances decision-making and efficiency. With advanced capabilities like digital twins natural language processing normal behavior modeling and machine vision we create real-time virtual replicas of physical assets enabling predictive maintenance performance simulation and operational optimization. Our AI-driven models empower companies with scalable solutions for anomaly detection performance forecasting and asset lifetime extensionall tailored to the complexities of industrial environments.
Cutting-Edge AI Innovation Join a team at the forefront of AI developing groundbreaking solutions that shape the future.
High-Growth Environment Thrive in a fast-scaling startup where agility collaboration and rapid professional growth are the norm.
Meaningful Impact Work on AI-driven projects that drive real change across industries and improve lives.
Learn more at: Avathon
Avathon is seeking a Director of Services to lead end-to-end services delivery and services revenue. This leadership role is responsible for ensuring customer implementations are delivered on time on budget and at the highest quality while driving billable utilization margin performance and services-led expansion.
The role blends operational commercial and delivery leadership with accountability for resourcing implementation estimation and scaling a high-performing services organization.
Core Responsibilities
- Own the end-to-end delivery lifecycle for customer implementations from post-sale handoff through go-live and customer acceptance
- Establish delivery standards governance models and escalation paths
- Own Professional Services revenue including bookings recognition and forecast accuracy
- Be accountable for services gross margin utilization rates and cost control
- Identify and drive: Implementation expansions scope increases follow-on services and upsell opportunities
- Support deal structuring services pricing and contract negotiations
- Carry explicit responsibility for services-led upsell and expansion targets
- Identify opportunities to expand customer value through: Additional use cases advanced AI capabilities optimization tuning or roadmap-aligned services
- Own resource planning and capacity modeling across all services roles
- Manage a blended delivery model (onsite remote nearshore/offshore as applicable)
- Own the estimation framework for services engagements.
- Ensure accurate scoping of: Effort and duration skill requirements dependencies and risks
- Define and track KPIs for: Billable utilization Revenue per consultant Margin per engagement On-time and on-budget delivery
- Partner closely with:
- Sales services scoping deal support upsell execution
- Product & Engineering feedback loops from implementations to roadmap
- Customer Success long-term adoption and value realization
- Serve as the voice of delivery in executive planning and go-to-market discussions.
Required Qualifications
- 10 years of experience in Professional Services Consulting or Enterprise Software Delivery.
- 5 years in a services leadership role with direct revenue and margin responsibility.
- Proven experience owning:
- Services revenue targets
- Billable utilization and capacity planning
- Implementation estimation and scoping
- Strong understanding of enterprise AI or data-driven software platforms.
- Demonstrated ability to scale delivery teams in fast-growth environments.
- Excellent executive communication and customer-facing leadership skills.
Preferred Qualifications
- Background in AI ML data platforms or analytics-driven software.
- Experience in a Silicon Valley or high-growth SaaS environment.
- Familiarity with enterprise buying cycles and complex implementations.
- Experience with global or distributed services teams.
Success Metrics
- Achievement of services revenue margin and upsell targets
- High billable utilization without delivery burnout
- On-time on-budget customer implementations
- Strong CSAT and renewal influence
- Predictable scalable services delivery model
Compensation: The total compensation range for this role is $180000$210000 inclusive of base salary with eligibility for performance-based bonus and equity. Compensation is commensurate with experience scope and impact.
Avathon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age pregnancy genetic information disability status as a protected veteran or any other protected category under applicable federal state and local laws.
Avathon is committed to providing reasonable accommodations throughout the recruiting process. If you need a reasonable accommodation please contact us to discuss how we can assist you.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Avathon bridges legacy infrastructure with autonomous systems. Learn how to maximize asset life, enhance safety, and optimize performance with our AI platform.
