Informatics Associate Centre for Prehospital Medicine Regular full-time
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Summary of Duties
- Provide front-line technical/operational support for IT/Business Systems. This includes but is not limited to:
- Desktop support (MAC and Windows based devices)
- Office application support: Office 2010/2013 Adobe Acrobat Remote Server TeamViewer etc.
- Avaya based telephone system
- Escalate technical and communications-related issues to second-level technician as required
- Deliver enhanced support during emergencies and deployments
- IT equipment maintenance and implementation support
- Installation configuration and implementation of new hardware and software as directed
- Perform routine maintenance tasks as required that include but are not limited to:
- Inventory audit
- Backup tape maintenance
- Software patches
- Two-way radios IPads printers Internet routers switches and other communication devices
- Participate in the Information Technology Working Group (ITWG) and assist in the selection of technological solutions for the Centre
- Assist with procuring departmental IT hardware and software using Sunnybrook approved processes (e.g. utilizing Vendor of Record via Plexxus)
- Liaise with corporate Sunnybrook Information Services Team and assist with compliance to all Corporate IT policies and procedures
- Assist in documentation for systems and IT processes which include but not limited to:
- User Manuals
- Process workflows
- Network Diagrams
- Meeting & Project documentation
- Assist with inventory management and assets location/tracking
- Other technical/administrative duties as assigned
Qualifications/Skills
- College program in computer science and 2 years related experience or 3-5 years experience in a front line helpdesk/informatics environment or equivalent
- Advanced Proficiency desired in the following areas:
- MS Office (especially Excel Word Access Visio and PowerPoint)
- Operating Systems: MAC OS/IOS Android OS Windows 7 & 10
- Desktop support knowledge
- Adobe Creative Suite (Indesign Acrobat Photoshop)
- MCSA or MCSE certification is preferred
- Ability to lift a minimum of 40Lbs
- Ability to work independently
- Excellent people and customer service skills
Required Experience:
IC
Key Skills
- Abinitio
- Administration And Accounting
- Android
- Bid Management
- Inventory Management
- Embedded C
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