Primary Duties and Responsibilities:

• • Act as a trusted advisor to business units providing actionable program and workforce insights and guiding strategic decisions.

  • Lead workforce planning capacity forecasting and scheduling analysis to optimize operations and ensure service excellence.

  • Design and maintain data processes that enable efficiency and support data-driven decision-making.

  • Manage KPIs and deliver meaningful performance insights.

  • Prepare review and submit monthly billing reports for client invoicing.

  • Support corporate initiatives and participate in cross-functional projects.

  • Identify opportunities for innovation automation and process improvement in workforce management.

  • Collaborate with senior leadership to set strategic direction enhance programs and achieve commercialization objectives.

  • Drive account management implementation and ensure operational excellence.

  • Contribute to business development through forecasting client engagement and service enhancements.

  • Define performance standards for managers and monitor results.

  • Assist with proposals pricing contracting and client presentations.

  • Build strong internal and external partnerships to leverage expertise and resources.

  • Develop staffing plans and adjust based on demand.

  • Provide leadership performance reviews and development plans for direct reports.

  • Guide Program Manager teams and support product development initiatives.

  • Ensure accuracy timeliness and quality across all services.

  • Identify and mitigate risks while fostering continuous improvement.

  • Report all Adverse Events promptly to designated units.

  • Perform additional duties as assigned.

Experience and Educational Requirements:

• University science/healthcare degree or equivalent combination of experience and education;

• Minimum 5 years experience in pharmaceutical or biotech industry;

• Minimum 2 years experience in management;
• Minimum 1-2 years client management experience;
• Knowledge and experience in the development and implementation of post-marketing studies Health Canada and / or risk management programs;
• General knowledge of reimbursement and patient assistance programs operational policies and processes and clinical research;
• Bilingual (French/English) an asset.

Minimum Skills Knowledge and Ability Requirements:

• Advanced knowledge of pharmaceutical distribution industry

• Strong business and financial acumen

• Strategic thinker and influential on client needs
• Strong analytical and mathematical skills model resources and generating reporting trends
• Ability to communicate effectively both orally and in writing and strong presentation skills
• Effective interpersonal and leadership skills and demonstrates a followership model and develop teams capabilities
• Effective organizational skills; attention to detail demonstrates critical thinking to provide out of box solutions
• Ability to consistently meet deadlines and make concrete decisions
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Collaborator and drives for results
• Ability to resolve associate issues effectively and efficiently;
• Critical thinking skills;
• Strong pharmaceutical & biotechnology business knowledge including client management and healthcare professional communications; and
• Proficient working Knowledge of Microsoft Word Excel PowerPoint and other Office Programs

The successful candidate may have daily contacts with unilingual English-speaking customers patients or peers from cross-functional teams.

What Cencora offers

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Accessibility Policy

Cencora is committed to fair and accessible employment requested Cencora will accommodate people with disabilities during the recruitment assessment and hiring processes and during employment.

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