Mortgage Mailroom Administrator, Home Lending
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Job Location:
Columbus, NE - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
About Upstart
Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstarts AI marketplace Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races ages and genders while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly with zero documentation to upload.
Upstart is a digital-first company which means that most Upstarters live and work anywhere in the United States. However we also have offices in San Mateo California; Columbus Ohio; Austin Texas; and New York City NY (opening Summer 2026).
Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart wed love to hear from you!
The Team:
Upstarts Mortgage Mailroom team is dedicated to supporting the efficient handling and review of mortgage documents and loan sales. The team ensures the timely and accurate management of documents and files for investor review contributing to the smooth operation of loan sales and compliance with investor guidelines. This role is essential to maintaining a lean scalable workflow in our growing mortgage operations.
As the Mortgage Mailroom Administrator at Upstart you will be responsible for managing mail reviewing closed loans and preparing mortgage documents for loan sales.
How youll make an impact
- Sort and organize incoming and outgoing mortgage documents to ensure timely processing and routing.
- Scan and digitize paper files uploading them to the appropriate document management system.
- Validate loan files for accuracy and completeness cross-checking compliance with investor guidelines before submission for loan sale.
- Communicate discrepancies to loan processing and underwriting teams ensuring issues are resolved in a timely manner.
- Securely archive physical copies of documents ensuring compliance with document retention policies.
- Manage both mailroom tasks and loan review duties allocating 60% of your time to mailroom operations and 40% to loan review adjusting based on operational demands.
Minimum Qualifications
- 1 years of experience in mortgage loan processing or administrative support roles in a highly regulated industry.
- Strong attention to detail and ability to maintain high levels of accuracy in document handling.
- Familiarity with mortgage compliance guidelines and investor requirements.
Preferred Qualifications
- Experience with mortgage loan sales and reviewing loan files for investor submission.
- Strong organizational skills and the ability to handle multiple tasks simultaneously.
- Ability to work independently and manage time efficiently in a fast-paced environment.
- High school diploma or equivalent work experience.
Position location In-Office requirements This role is available in the following locations: Columbus Ohio. The position requires you to work in the office Monday through Friday 9-5:30pm ET.
Time zone requirements The team operates on the East/West coast time zones.
Travel requirements As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
What youll love:
- Competitive Compensation (base bonus & equity)
- Comprehensive medical dental and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday vacation sick and safety leave
- Supportive parental family care and military leave programs
- Annual wellness technology & ergonomic reimbursement programs
- Social activities including team events and onsites all-company updates employee resource groups (ERGs) and other interest groups such as book clubs fitness investing and volunteering
- Catered lunches snacks & drinks when working in offices
This is a Non-Exempt position. Employees in this position are paid an hourly pay rate on a bi-weekly basis and are eligible to receive overtime pay for any hours worked over 40 in a work week or over 8 in a work day if required by state law.
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email
Unclear Seniority
Key Skills
- Loan Origination
- Sales Experience
- Microsoft Office
- Financial Services
- Customer Service
- Organizational skills
- Communication skills
- Military Experience
- Fair Housing Regulations
- Inside Sales
- Outside Sales
- Word Processing
About Company
Through Upstart, apply online for a fast personal loan, auto refinancing, or debt consolidation. Try our quick rate check today with no impact to your credit!
