Front DeskTechnician

Responsible for front desk and technician support to the clients/patients of the store/clinic. Provides support to the Doctor and Office Manager to ensure an excellent patient flow. Resolves internal and external customer concerns raised during the visit in a manner that supports the achievement of a high degree of customer satisfaction overall.

Essential Functions

Front Desk

Duties include conveying a commitment to providing unsurpassed Customer Service by performing the following Service Process steps:

Ensures insurance is properly verified prior to doctor encounter and scanned prior to visit

Responsible for professionally greeting patients and extending exceptional customer service for a positive client/patient experience

Answering the phones properly and in a timely manner

Explaining the process and exam pricing in a transparent way (when asked)

Checking in and pretesting patients in an efficient and accurate manner

Taking all necessary information from patients from a front desk/ technician perspective

Serves as a center of excellence for others with focus

Handles tasks such as adjusting or fitting eyewear carefully and correctly

Responsible for collecting copays; handling payments in accordance with standard operating procedures

Responsible for properly and accurately dispensing eyewear and contacts

Responsible for ordering contacts

Technician duties include:

Assist with patient care and conduct pre-test for eye examinations

Gather medical history information from patient

Explain the testing process to patients preparing them and administering tests on visual capabilities

Keep records inventory and notes during examinations

Maintain and clean examination equipment

Assist in answering the phone and scheduling appointments when needed

Assist with dispensing and performing minor adjustments on eyewear when needed

I&R-showing patients how to wear contacts and proper hygiene

Takes personal ownership to achieve personal and store results

Other duties as assigned

Job Specifications

Typically has the following skills or abilities:

One to two years of experience working in retail customer service optical retail store or related experience

Intermediate computer skills and knowledge

Strong communication skills to be able to work with a diverse client group of all socio-economic backgrounds

Enjoys working as part of a team to support legendary patient care

Enjoys working in a fast-paced environment

Strong organizational skills

Effective verbal and written communication skills

Demonstrated ability to learn support change management and assimilate new information quickly

Ability to use independent judgment/discretion for problem and discern when an escalation is necessary on more complex issues or situations to Office Manager

Preferred Skills

Bilingual (English / Spanish)

Experience or understanding of the healthcare industry or terminology

Previous front desk or technician experience

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age gender race color religion sex national origin disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package this role may include eligible bonuses and commissions. For more information regarding iCare benefits please click here.