Technology Solutions Specialist I

About the Company
Tucker Company Worldwide Inc. is a family-held third-generation corporation with a proud legacy of leadership celebrating its 60th anniversary in business. We believe in the importance of investing generously in our people business industry and local community. Tucker Company is the oldestprivately-heldfreight brokerage in North America specializing in notoriously complicated freight like temperature-controlled oversized and high-value high-security shipments. We help transportation professionals for some of the worlds top brands ensure the safe on-time delivery of their freight using carefully designed procedurescutting-edgetechnologies and award-winning service. Whether the shipment is oversized delicate high-value or hazardouswereprepared to manage it with the utmost care. Tucker Company serves on the board of the Transportation Intermediaries Association (TIA) chair the Highway Transportation Committee of the National Industrial Transportation League (NITL) and serves on committees in a variety of trade associations important to our customers to understand both our industry and our customers industries. We takegreat pridein moving high-touch high-security freight in industries where reputation andtrack recordare paramount.

Location:Haddonfield NJ
Hours:Full-time Hybrid (4 days in office / 1 day remote)
Position:Technology Solutions Specialist
Department:Technology

About theRole
Asa Technology Solutions Specialistyoullhelp organize IT projects track deliverables and keep cross-functional teams aligned. This entry-level role combinesstrong communicationand organizational skills with familiarity in technical systems such as McLeod SQL and Power BI. The role involves managing fast-paced work across multiple initiatives and acting as the connective thread between teams.

In this position you will lead automation projects and TMS upgrades customer portal enhancements and EDI conversions. The ideal candidate is organized proactive and enjoys working at the intersection of technology and collaboration with a strong enthusiasm for learning. The Technology Solutions Specialist will have the opportunity to make a visible impact within asmallyet dynamic IT team.

Key Accountabilities & Responsibilities

ACCOUNTABILITIES:

• This role ensures that all assigned projects progress and are completed successfully. Key tasks includeidentifyingrisks communicating effectively and involving leadership when needed to prevent missed deadlines or harm to our reputation.

• Serve as the primary liaison between the technology team and other business partners to keep project stakeholders informed of the projects status including the estimated delivery timeline potential bottlenecks and budget details.

• Ensure projects technology and others as assigned are thoroughly scoped developed and implemented to:

• Deliver successful customer onboarding and other company projects on schedule with complete andaccuratedata entered in the TMS.

• Maintain alignment across internal teams customers and carriers by keeping all parties informed of progress and addressing issues quickly.

• Proactively highlight potential obstacles or bottlenecks with recommended solutions or actions.

• Provide a positive experience by meeting customer needs and collecting feedback for ongoing refinement.

• Ensure seamless EDI API and other tech-enabled connectivity between the companys TMS and customer systems enablingaccurateand reliable data transmission.

• Effectively manage and deliver other assigned projects as needed ensuring outcomes are achieved on time and to expectations.

RESPONSIBILITIES:

• Coordinate and support project integration and onboarding activities from initiation to completion tracking tasks and milestones.

• Collectvalidate and manage customer requirements and data to ensure correct system setup and integration.

• Utilize project management tools and methodologies that add transparency efficiency and accuracy.

• Effectively onboard customers and integrate EDI processes:

• Keepaccuraterecords and clear process documents aiming to continuously improve onboarding and EDI efficiency.

• Communicate proactively with vendors customers carriers and internal teams to keep projects on track and address issues quickly.

• Help with testing andvalidatingEDI connections to ensure smooth andaccuratedata flow.

• Network and build productive relationships with Tuckers key technology vendors to ensure they can service Tucker and its customers needs quickly and effectively.

• Learn and develop a working knowledge of primary technology systems primarily Tuckers TMS tooptimizethe usage of incumbent tools and resources and be able to deliver productivity and developmental enhancements.

• Support the planning coordination and execution ofadditionalprojects as assigned applying the same standards of managing project-risk communication documentation and follow-through.

COLLABORATION:

• Partner with other departments as assigned to understand operational bottlenecks or challenges that could be solved with technology solutions. Collaborate with team members to map workflows propose enhancements orpossible solutions and then work with vendors or internal resources to ensure delivery of products to meet expectations and outcomes.

• Work closely with the Business Development team to ensure customer requirements are clearly understood and onboarding goals are met.

• Partner with sales and account management teams to align onboarding activities with overall customer growth strategies.

• Coordinate with operations teams to match onboarding timelines with freight execution needs.

• Communicate effectively with customer contacts internal and external to build trust andmaintainstrong working relationships.

• Share feedback and insights from onboarding projects with internal stakeholders to support continuous improvement.
  

Qualifications and Education Requirements

• Bachelors degree in computer science Technology Project Management or a related field; equivalent combination of education and experience considered.

• Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.

• Excellent verbal and written communication skills with the ability to collaborate effectively across departments and with customers.

• Proficiencyin Microsoft Office Suite (Excel Word Outlook) and ability to quickly learn new software tools including Transportation Management Systems (TMS).

• Detail-oriented with strong problem-solving skills and a commitment to accuracy in data and documentation.

• Customer-focused mindset with a professional and positive attitude.

Preferred Skills

• Priorinternship coursework or exposure tologistics freight brokerage or project management is a plus but notrequired.

Compensation & Benefits

• Theanticipatedbase salary range for this role is $45000 $60000 per year. Final compensation offered by Tucker Company Worldwide Inc. will bedeterminedat the time of offer.

• Comprehensive benefits package including health dental and vision insurance; 401(k); PTO; paid holidays; company-paid life and disability insurance; EAP; educationalassistance; and incentive plan.

Equal Opportunity Employment

Tucker Company is dedicated to promoting and supporting diversity within our workplace. We provide an environment that promotes respect integrity teamwork achievement and acceptance regardless of age disability education gender gender expression gender identity job level marital status military status national origin parental status pregnancy race religion sexual orientation socioeconomic status or other protected factors. Tucker Company is committed to equal employment opportunities and providing reasonable accommodations to applicants with physical and/or mental disabilities. Equal employment opportunity applies to all policies and procedures relating to recruitment hiring compensation benefits promotion termination and all other terms and conditions of employment. Employees are encouraged to discuss equal employment opportunity-related questions and issues with People and Culture. The Company does not allow any form of retaliation against individuals who in good faith raise issues of equal employment opportunity.