Collateral Client Service Lead

Join us as a Collateral Client Service Lead and play a key role in helping clients optimize collateral across borders combining client engagement operational excellence and continuous learning in a fast-evolving financial landscape.

Division : EB Operations:

Euroclears Collateral Highway is the worlds first neutral and global architecture infrastructure for collateral management. We optimize access to liquidity for our clients. We connect our clients to one of the worlds largest pools of collateral and counterparts.

We help our clients to mobilize assets across borders and time-zones without compromising on security. Our clients trust us to mobilize more than 1 trillion daily. As regulations and markets shift our clients need to have the right collateral in the right place at the right time. They need to respond to opportunities and risk quickly without compromising on security liquidity and balance sheet priorities.

Euroclears Collateral Highway lets our clients mobilize their collateral across borders providers and time zones using our neutral and global open architecture infrastructure for collateral management. We are an operationally robust resilient and financially secure partner clients rely on us to invest continually for the long term anticipating how changing regulations technology and globalization will affect their needs in the future.

Euroclear Bank is a long-established leader and innovator in Collateral Management and we are looking for experienced professionals to join our team. We offer a challenging client relationship management role in the fast-changing environment of collateral management and our internal training path covers all of the Euroclear Collateral Products. We also provide opportunities to attend external industry courses to train our people on the role of collateral management in the international financial markets.

Role and Responsibilities

As a Client Services Lead you are the owner of the Operational Collateral Relationship with a key client or a portfolio of clients and will be the main point of contact.

• Building and maintaining the relationship
• Understanding the business profile and needs of your client portfolio and representing them internally
• Awareness monitoring and proactive follow-up of your client activity across different collateral products
• Ensuring client satisfaction by providing added value services to your client
• Supporting your client with specific portfolio analysis in order to optimize collateral allocation
• Acting as external and internal facilitator for any ad hoc blocking issues
• Keeping your relationships aware of all new services and changes that impact their activity with Euroclear Bank

Required Qualifications

• Experience in Sales business development or customer service is essential and having experience in collateral is highly desirable.
• Great teammate
• Understanding of financial markets and knowledge of securities
• To be successful in this highly demanding yet rewarding role you will need to demonstrate the following skills:
• Strong proven relationship management and interpersonal skills
• Right attitude and character to interact with customers
• Excellent command of spoken and written English
• Strong client focus and can-do attitude
• Ability to prioritize and multitask
• Ability to work with short deadlines
• Ability to work in a fast-paced environment and adapt to change
• High level of resistance to stress.

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