I.T. Field Technician

Cleveland, TN - USA

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

What you will do

Troubleshoot and resolve Windows desktop application and basic infrastructure issues

Perform hardware installations including computers and basic infrastructure components

Provide clear updates to customers on issues progress and next steps

Document work performed in the ticketing system accurately and thoroughly

Partner with engineers service desk and leadership when escalation is needed

Participate in a weekly on call rotation

Travel locally to customer sites throughout Cleveland and surrounding areas

What success looks like

Customers feel heard respected and supported

You approach unfamiliar problems methodically and logically

Fixes stick because issues are understood and resolved the right way

You take initiative to troubleshoot before escalating and escalate appropriately when needed

You represent our client with professionalism calm confidence and approachability

You collaborate well and contribute positively to the team

Required experience and technical foundation

2 plus years of Windows desktop troubleshooting experience

Basic Windows Server concepts including Active Directory

Basic networking knowledge including firewalls switches and access points

Microsoft 365 support including Outlook Teams OneDrive and SharePoint basics

Basic VoIP troubleshooting

Nice to have

CompTIA A plus Network plus or Security plus

Experience troubleshooting macOS

Basic understanding of Azure environments

Professional strengths that matter

Logical structured problem solving

Strong listening skills and empathy for end users

Clear written and verbal communication

Desire to learn improve and grow over time

Work environment

Primarily onsite at customer locations with office based remote support when not onsite

Regular local travel within Cleveland and nearby areas

Occasional after hours work but not the norm

Contact Information:

Luke Slabe

Required Experience:

What you will do Troubleshoot and resolve Windows desktop application and basic infrastructure issues Perform hardware installations including computers and basic infrastructure components Provide clear updates to customers on issues progress and next steps Document work performed in the ticketing s...