Solutions Consultant II Continuous Improvement
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Job Location:
Alpharetta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Employers Name: Deposco Inc.
Position: Senior Solutions Consultant II - Continuous Improvement
Position Duties:
- Lead design of all new projects and change requests
- Manage and utilize ticketing software
- Point of escalation
- Own tickets and empower customers with solutions advice and/or resolutions
- Configuration testing and issue resolution
- Provide phone support
- Become a product expert
- Find ways to correctly and accurately capture customer feedback to help shape and influence the product roadmap
- Foster client product knowledge
- Project management: (1) All tasks for a project are executed within budget scope and timeline expectations (2) Work with and coach Associate consultants on how to own and serve
successful clients
- Work with product team on client enhancements and roadmap adoption
- Occasional weekend on call due to peak session or team availability constraints
- Work with and coach Associate consultants on how to own and serve successful clients
Education/Experience Requirements: Bachelors degree in Industrial Engineering or related and 48 months of experience as a software developer
Special Requirements: 4 years of experience in software support or implementation troubleshooting and developing SQL queries and experience in XML and JSON file formats and working with XML and JSON file formats.
*May work remotely 3 days per week within same MSA
Travel Requirement: 50% to unanticipated locations throughout the U.S.
Location of Employment: 11605 Haynes Bridge Road Suite 200 Alpharetta GA 30009
Email resumes and job history to
Required Experience:
Contract
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
