TX-DIR-Applications Architect 3-2026C0015

Job Description

I. DESCRIPTION OF SERVICES

Texas Department of Family and Protective Services requires the services of 2 Applications Architect 3 hereafter referred to as Candidate(s) who meets the general qualifications of Applications Architect 3 Applications/Software Development and the specifications outlined in this document for the Texas Department of Family and Protective Services. All work products resulting from the project shall be considered works made for hire and are the property of the Texas Department of Family and Protective Services and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Department of Family and Protective Services will pay no fees for interviews or discussions which occur during the process of selecting a Candidate(s).

The ServiceNow Architect is responsible for ServiceNow Design Configuration Customization and Implementation at DFPS following established industry standards and best practices. This role is also responsible for the following:

Takes responsibility for overall architecture design implementation and integrity of the ServiceNow platforms

As a senior technical member of the team deliver hands-on configuration development and integration services and serve in a quality assurance capacity for all project deliverables

Experienced in Service Now implementations which span ITIL ITSM and security/regulatory disciplines. Implementation experience of Strategic and Project Portfolio management (SPM & PPM).

Provide High Level Design and specifications for ServiceNow implementation

Design and implementation:

o Various application modules in ServiceNow

o Integrations between ServiceNow and other 3rd party enterprise applications e.g. Azure Active Directory etc

o Configuration of ServiceNow to automate internal ITIL/ITSM processes

o User Provisioning process that integrates with internal and external systems

o ServiceNow security architecture

Provide directions and architecture to integrate with application in place that are custom built and COTS and SaaS products

Participate in process flow analysis and process redesign working with the Project Manager

Work with business office to enhance the business process with ServiceNow work process and tools

Understand how different ServiceNow modules interact to ensure that configuration done in one area is not negatively impacting other areas

Understand the ServiceNow table structures and data model

Have done Customization of ServiceNow configurations including custom scripts

Experience working with remote teams

Share best practices and be consultative throughout the technical design of the project

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years Required/Preferred Experience

8 Required Hands-on ServiceNow configuration development and integration experience

5 Required SPM/PPM module implementation experience

5 Required Expert knowledge in most of ServiceNow ITBM DevOps SecOps ITOM ITAM IRM ITSM and Change Management Practices

5 Required Working knowledge of ServiceNow User Provisioning Incident Problem Change Asset CMDB Service Catalog Email modules etc

5 Required Architected and implemented Integrations inbound/outbound with ServiceNow using Azure AD Trusted Sources for SSO Mid server web services REST/SOAP email and other relevant

3 Required Excellent communication skills verbally and in writing used when leading ServiceNow implementation activities presenting to leadership and training less experienced staff

7 Preferred Industry and project experience with ServiceNow

5 Preferred ServiceNow System Administrator and/or and Implementation Specialist certification

5 Preferred Technical Documentation including Technical Design Implementation and Configuration Plans

5 Preferred Experience implementing the Core Process Areas: User provisioning Incident Problem Change Service Catalog Request and CMDB

3 Preferred Some technical knowledge is highly desirable in programming e.g. Java Javascript SQL etc.

III. TERMS OF SERVICE

Services are expected to start 02/04/2026 and are expected to complete by 08/31/2026. Total estimated hours per Candidate shall not exceed 1176 hours. This service may be amended renewed and/or extended providing both parties agree to do so in writing.

IV. WORK HOURS AND LOCATION

Services shall be provided during normal business hours unless otherwise coordinated through the Texas Department of Family and Protective Services. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM excluding State holidays when the agency is closed. The primary work location(s) will be at 4900 N. Lamar Blvd Austin TX 78751. The working position is Telework. Any and all travel per diem parking and/or living expenses shall be at the Candidates and/or Vendors expense. Texas Department of Family and Protective Services will provide pre-approved written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas

For travel by its classified employees including any requirement for original receipts. The Candidate(s) may be required to work outside the normal business hours on weekends evenings and holidays as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Department of Family and Protective Services.