System Administrator- UKG Workforce Management Systems , Worldwide Grocery Stores (WWGS)
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Job Location:
Austin, TX - USA
Yearly Salary:
$ 94000 - 185000
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Amazon Grocery Stores is seeking a System Administrator to own the configuration testing and operational excellence of our UKG Workforce Central (WFC) and UKG Pro workforce management (UKG Pro WFM) platforms.
This role is critical to enabling advanced scheduling and forecasting across our retail network. You will serve as the technical expert bridging business needs with system capabilities ensuring high availability data integrity and seamless integration across platforms.
This position requires deep UKG expertise strong problem-solving abilities and a passion for operational excellence.
Key job responsibilities
System Administration & Configuration
Configure maintain and secure UKG Workforce Central and UKG Pro WFM applications including Advanced scheduling Forecasting and Reporting modules
Own end-to-end solution lifecycle: requirements gathering and review build implementation testing deployment monitoring and hyper care.
Implement and enforce configuration management change control and versioning procedures to maintain system integrity
Monitor system performance and proactively identify troubleshoot and resolve issues to minimize downtime
Scheduling Operations & Automation
Own and maintain weekly scheduling jobs and auto-generated schedules including error resolution and reprocessing
Conduct weekly labor audits to validate scheduling job success and identify labor allocation irregularities
Identify automation opportunities and collaborate with product/tech teams to build and test AI-based solutions
Stakeholder Partnership & Requirements Translation
Lead consultative sessions with stakeholders to understand business needs communicate trade-offs and ensure end-to-end follow-through
Ensure all new requests are aligned with the product strategy roadmap and enterprise business strategy
Translate operational requirements into technical specifications and deliver scalable solutions
Handle scheduling intake requests via Smartsheet/Ticketing estimate level of effort and serve as SME for new store openings location realignments and program/pilot changes
Document business processes technical requirements and implementation procedures to build reference materials
Support & Continuous Improvement
Provide expert-level support to Business Partners via collaboration tools and ticketing systems
Coach and mentor UKG contractors in day-to-day operations
- Bachelors degree in Systems Engineering Computer Science or related field or relevant work experience
- 5 years of experience configuring testing and owning UKG Workforce Central and UKG Pro workforce management systems
- 3 years of experience in forecasting advanced scheduling and custom drivers for Labor Scheduling system configuration and support
- 2 years of experience in grocery/retail environment
- Professional level understanding of UKG systems architecture internal dependencies end-to-end testing and governance
- Experience developing mechanisms to monitor and test tools at scale with strong troubleshooting methodologies and root cause analysis capabilities
- Excellent problem-solving collaboration and communication skills
- Ability to work independently and passionately own the backend of systems
- Experience with AI-based solution architecture
- Knowledge with application integration of UKG ecosystem
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94000/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
This role is critical to enabling advanced scheduling and forecasting across our retail network. You will serve as the technical expert bridging business needs with system capabilities ensuring high availability data integrity and seamless integration across platforms.
This position requires deep UKG expertise strong problem-solving abilities and a passion for operational excellence.
Key job responsibilities
System Administration & Configuration
Configure maintain and secure UKG Workforce Central and UKG Pro WFM applications including Advanced scheduling Forecasting and Reporting modules
Own end-to-end solution lifecycle: requirements gathering and review build implementation testing deployment monitoring and hyper care.
Implement and enforce configuration management change control and versioning procedures to maintain system integrity
Monitor system performance and proactively identify troubleshoot and resolve issues to minimize downtime
Scheduling Operations & Automation
Own and maintain weekly scheduling jobs and auto-generated schedules including error resolution and reprocessing
Conduct weekly labor audits to validate scheduling job success and identify labor allocation irregularities
Identify automation opportunities and collaborate with product/tech teams to build and test AI-based solutions
Stakeholder Partnership & Requirements Translation
Lead consultative sessions with stakeholders to understand business needs communicate trade-offs and ensure end-to-end follow-through
Ensure all new requests are aligned with the product strategy roadmap and enterprise business strategy
Translate operational requirements into technical specifications and deliver scalable solutions
Handle scheduling intake requests via Smartsheet/Ticketing estimate level of effort and serve as SME for new store openings location realignments and program/pilot changes
Document business processes technical requirements and implementation procedures to build reference materials
Support & Continuous Improvement
Provide expert-level support to Business Partners via collaboration tools and ticketing systems
Coach and mentor UKG contractors in day-to-day operations
- Bachelors degree in Systems Engineering Computer Science or related field or relevant work experience
- 5 years of experience configuring testing and owning UKG Workforce Central and UKG Pro workforce management systems
- 3 years of experience in forecasting advanced scheduling and custom drivers for Labor Scheduling system configuration and support
- 2 years of experience in grocery/retail environment
- Professional level understanding of UKG systems architecture internal dependencies end-to-end testing and governance
- Experience developing mechanisms to monitor and test tools at scale with strong troubleshooting methodologies and root cause analysis capabilities
- Excellent problem-solving collaboration and communication skills
- Ability to work independently and passionately own the backend of systems
- Experience with AI-based solution architecture
- Knowledge with application integration of UKG ecosystem
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94000/year in our lowest geographic market up to $185000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Unclear Seniority
Key Skills
- Computer Science
- Active Directory
- Computer information Technology
- PowerShell
- OS
- Windows
- Database
- SCCM
- Linux
- SAN
- Troubleshoot
- Backup
- Setup
- Technical Support
- UNIX
About Company
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