IT Support Technician (Local Technology Coordinator)
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Job Location:
Yearly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
The Apply with SEEK option will be utilized for International applicants mainly Australia. If this does not apply to you please use the Apply option.
IF YOU CARE THERES A PLACE FOR YOU HERE
EFI Global is a full-service engineering fire investigation environmental health and safety and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony into a recognized global leader in engineering failure analysis origin-and-cause investigations environmental consulting laboratory testing and specialty consulting. Our forensic investigation engineering and environmental services teams around the world share a dedication to expertise quality and demonstrating to customers that caring counts. Each of our more than 700 professional engineers fire investigators architects and scientists was selected for their technical proficiency in-depth industry knowledge and commitment to professional integrity. Together our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFIs combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients expectationsanytime anywhere. Click here to learn more about EFI Global.
About the Role:
We are seeking an IT Support Technician (Local Technology Coordinator) to serve as the primary onsite technology contact for our Spanish and Portuguese offices. This role combines hardware asset management with handson IT support for employees ensuring reliable secure and efficient technology services across the region.
Core Skills:
- Handson IT support for employees (hardware & software troubleshooting)
- Microsoft 365 (Outlook Teams SharePoint OneDrive) support
- Windows device setup configuration and maintenance
- Hardware lifecycle management (procurement deployment ITAD)
- Endpoint management tools (Microsoft Intune / Endpoint Manager)
- ITIL framework knowledge (incident problem change management)
- Strong organisational and communication skills
- Customerfocused serviceoriented approach
- Pro-active attitude and willing to learn more
Key Responsibilities:
- Provide firstline and secondline IT support for Sedgwick employees.
- Troubleshoot hardware software account access MFA VPN and connectivity issues.
- Support Microsoft 365 applications and collaboration tools.
- Maintain accurate inventory of laptops desktops mobile devices and peripherals.
- Oversee procurement deployment maintenance upgrades and secure disposal (ITAD).
- Prepare and configure new devices to company standards.
- Coordinate hardware rollouts refresh cycles and migrations.
- Ensure compliance with corporate security standards (encryption antivirus patching).
- Produce reports on hardware status and refresh needs.
- Document troubleshooting guides and vendor contacts.
- Other assigned duties given by central IT.
Qualifications and skills:
- Diploma or degree in IT Computer Science or related field (or equivalent experience).
- 2 years in IT support asset management or technology coordination.
- Strong knowledge of Windows hardware setup and troubleshooting.
- Familiarity with Microsoft Intune / Endpoint Manager.
- Proficiency in Microsoft 365 applications.
- Understanding of ITIL processes (incident problem change management).
- Excellent organisational and communication skills.
- Ability to work independently and manage multiple priorities.
- per year depending on experience and skills.
- Spanish and English are mandatory; Portuguese will be considered an advantage.
- Flexibility to travel as required (by car train or plane) to Spanish and Portuguese offices.
Sedgwick is the worlds largest provider of services to the insurance market. We offer a wide range of services tailored to the specific needs of our clients in claims assessment and management. With over 30000 employees we have a network of offices in more than 65 countries. Sedgwick Iberia in Spain has over 80 employees.
For more information please visit
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions duties or local variances. Management retains the discretion to add or to change the duties of the position at any time.
Sedgwickis an Equal Opportunity Employer and a Drug-Free Workplace
Required Experience:
IC
Key Skills
- Change Management
- API
- ABAP
- Facility Management
- Games
- Claims
About Company
Sedgwick's tech-enabled risk, benefits, and integrated business solutions include comprehensive claims management and loss adjusting across industries.
