Implementation Lead

• Lead the end-to-end implementation lifecycle of OverITs FSM solutions from initial scoping to post-go-live support.
• Define project objectives scope and success criteria in alignment with client business goals.
• Oversee configuration customization integration and deployment of FSM solutions ensuring seamless adoption and minimal disruption to client operations.
• Develop comprehensive project plans work breakdown structures and milestone tracking to ensure adherence to timelines and budgets.
• Regularly report project status to stakeholders highlighting key achievements challenges risks and mitigation strategies.

• Build recruit and mentor a high-performing implementation team including functional consultants technical specialists and support staff.
• Define team roles responsibilities and career development pathways to cultivate a culture of continuous learning and improvement.
• Provide hands-on leadership in knowledge sharing training and professional development for new hires and junior team members.
• Implement standardized training programs to ensure consistency and quality in service delivery.
• Establish and maintain a performance-driven culture through regular feedback evaluations and strategic workforce planning.

• Serve as the primary liaison between clients and internal teams ensuring transparent communication and proactive issue resolution.
• Conduct detailed business requirement gathering sessions to understand client pain points workflows and customization needs.
• Translate business requirements into functional specifications and technical solutions that align with best practices.
• Build strong long-term relationships with clients by demonstrating thought leadership problem-solving expertise and deep industry knowledge.
• Drive client engagement and stakeholder alignment by leading workshops demos and user training sessions.

• Develop and refine implementation methodologies to enhance project efficiency and scalability.
• Identify market trends emerging technologies and best practices to continuously improve the delivery model.
• Establish KPIs and performance metrics to evaluate implementation success and areas for improvement.
• Collaborate with sales pre-sales and marketing teams to support business development initiatives and proposal development.
• Represent the company at industry events conferences and thought leadership panels to enhance brand visibility.

• Define and implement quality assurance processes to ensure high implementation standards.
• Conduct risk assessments and develop mitigation plans to address project challenges before they escalate.
• Establish post-implementation governance including ongoing monitoring feedback loops and continuous improvement initiatives.
• Streamline workflows by leveraging automation AI-driven analytics and advanced reporting tools.
• Ensure compliance with industry regulations security protocols and client-specific requirements.

• Work closely with IT and development teams to oversee integrations between FSM solutions and other enterprise systems (e.g. GIS ERP CRM asset management systems).
• Define API and data integration strategies to ensure seamless interoperability between FSM and client legacy systems.
• Stay up to date with advancements in AI IoT and predictive analytics to enhance FSM capabilities.
• Provide technical leadership in troubleshooting debugging and performance optimization of FSM solutions.

• Develop and execute change management strategies to drive successful FSM adoption within client organizations.
• Facilitate training workshops documentation and support programs to ensure users are equipped to maximize FSM functionality.
• Implement user feedback mechanisms and post-go-live support plans to address adoption challenges and ensure long-term client success.
• Drive cultural transformation by aligning FSM implementation with organizational change initiatives.

• Bachelors degree in Computer Science Information Technology Engineering or a related field.
• Advanced degree (MBA or Masters) is preferred.

• Minimum of 12 years of experience in implementing Field Service Management solutions with a significant focus on the utilities and energy industries.
• Proven track record of leading complex FSM implementations and integrating with existing technology stack (ERP CRM CIS BI Datawarehouse etc.).
• Strong understanding of utility operations asset management and regulatory compliance.
• Demonstrated experience in team building and leadership with the ability to inspire and develop talent.
• Excellent project management skills including proficiency in project planning execution and risk management.
• Exceptional communication and interpersonal skills with the ability to effectively engage clients and stakeholders at all levels.
• Technical proficiency in FSM software platforms system integration and data analytics.
• Ability to travel to client site (domestic and(or) international) as required and defined per project requirements.

• Experience with OverITs FSM platform and its applications in the utilities sector and(or) familiarity with FSM tools.
• Consulting background with experience in client-facing roles delivering high-impact programs.
• Familiarity with GIS integration and mobile workforce management solutions.
• Knowledge of emerging technologies such as IoT AI and Machine Learning as they apply to Field Service Management.
• Professional certifications in project management (e.g. PMP) or relevant technical areas.

The salary range for this position is provided in good faith and is subject to variation based on geographic location candidate experience and market conditions. Final compensation will be determined after a comprehensive evaluation of the candidates qualifications and alignment with the role.

In accordance with applicable pay transparency lawsincluding but not limited to those in California Colorado New York Washington and other jurisdictionswe disclose salary ranges to promote equity and transparency. Where required by law compensation and benefits information will be included in job postings or made available upon request.

This job description outlines the primary responsibilities and standards of the position but is not exhaustive. Employees may be asked to perform additional duties that are reasonably related to their role and consistent with company policies and applicable labor laws.

Employee welfare and development is important to us and we sponsor many activities outside of work to promote team building as well as sponsor formal training and certification. We are proud to offer a comprehensive health and welfare benefit package that includes:
HEALTH & WELL-BEING

• Medical Insurance
• Dental Insurance
• Vision Insurance

PEACE OF MIND

• Disability Insurance (STD/LTD)
• Flexible Spending Account
• Health Savings Account
• Basic Life/AD&D
• 401(k) plan

WORK/LIFE BALANCE

• Paid Time Off
• Company Holidays
• Leave of Absence
• Flexible Work Schedules

ADDITIONAL PERKS

• Employee Referral Program
• Professional Development
• Charitable Contribution Match

Based in Walnut Creek CA with offices nationwide Celerity energy engineers perform a critical leadership role as strategic liaisons between data assets and the teams that make projects happen in the field.
See full details and meet our leadership team on our website: is an Equal Employment Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veterans status or other status protected by applicable law.
Pursuant to the Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

This position is open to individuals who are currently authorized to work in the United States on a full-time basis. Unfortunately we are unable to sponsor or assume sponsorship of employment visas at this time.