Hospitality Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

What this job involves:

JLL is a global real estate services firm specializing in commercial property and investment management. We are currently seeking a talented and motivated Hospitality Manager to join our team at clients premises and support their business needs in Singapore. Youll also present with outstanding communication skills and customer service knowledge and will understand the delicate nature of working in a high-end corporate environment. This role is Monday to Friday.

This position is the primary lead for programs and events in a specific venue onsite.

The role will oversee the day-to-day logistics of the internal meeting and event space reception pantry and office services team and will also work closely with all internal and external service providers to ensure smooth execution of all programs. Programs may include: small to medium scale investor meetings internal meetings internal trainings and receptions. The role is highly customer service oriented and no day is the same. The ideal candidate will possess leadership communication operations and client service skills.

Responsibilities / Scope of Service:

• Conceptualize plan and execute sophisticated internal events including company celebrations team-building activities department gatherings Partners functions that align with organizational objectives and values

• Develop and maintain a cohesive events calendar that optimizes resource allocation and maximizes impact

• Serve as the guardian of the companys brand standards across all hospitality touchpoints

• Responsible for the onsite day of coordination planning scheduling and overall quality control of all meetings and rooms.

• Partner with internal service providers to ensure catering event set up service and quality expectations are met.

• Act as primary relationship manager for all professional and corporate group contacts for the design configuration and provision of services and delivery of internal meetings and events.

• Partner with Events and Marketing teams to ensure that all onsite client events align to branding corporate design and production standards

• Assist with conference/meeting room walkthroughs to ensure spaces are presentable and up to Blackstone standard.

• Perform administrative duties and special projects related to the department as assigned.

• Be one of the expert users for the firms conference room booking platform (EMS) in order to provide support to internal clients and to ensure integrity and accuracy of information.

• Handle day-to-day administration of internal events and programs including menu formatting floorplans facility tickets etc.

• Responsible for maintaining and fostering positive internal and external relationships with clients vendors and service providers.

• Build and document standard operating procedures for all service teams

• Regular inventory and quality check of all supplies needed for meetings and events.

• Recommend plan of operation and logistics and ensure clients receive exceptional customer service and support for their events/meetings and prepare for and contribute to weekly logistics and cross team meetings.

• Partner with GCS CRES and T&E team to deliver holistic office-based experiences

• Ensure adherence with regional health and safety regulations.

• Lead financial reporting post event and holistically between business units catering partnerships and external vendors.

• Collaborate with Facilities and Procurement teams to onboard new vendors and keep vendors up to date with insurance and building requirements.

• Elevate current services to next level in Singapore for meetings reception and pantry services.

• Prepare monthly reports to identify opportunities efficiencies and cost optimization of services

• Manage monthly re-billing and detailed budget management for services

• Proactively manage and maintain positive vendor relationships (i.e. outsourced vendors food and beverage suppliers etc); including conducting regular performance evaluation meetings to ensure BX service levels and values are achieved and within budget as well as invoice processing and payments/re-charges

• Oversight of all team ordering purchasing and invoice reconciliation

• Assume the role as an expert in residence in space optimisation keeping up to date on emerging technologies and opportunities to enhance the space

• Report track and monitor internal meeting/event/visitor activity and propose process improvements e.g. tech systems EMS Cvent Envoy

Sound like you To apply you will have:

• Bachelors Degree and 5 years of related experience in hospitality food & beverage operations

• Excellent interpersonal skills with the ability to connect easily with others and handle difficult interactions with discretion and diplomacy

• Motivated responsible self-starter who operates with a sense of urgency and is results-oriented

• Exceptional customer service orientation skills and approach and able to anticipate service requests

• Excellent organizational and multi-tasking skills with the ability to prioritize multiple meetings and deliverables with a high level of attention to detail

• Able to meet frequent and specific deadlines and follow up consistently to ensure tasks are completed

• Excellent clear written and verbal communication skills

• Have a collaborative positive team-oriented attitude

• Highest level of professionalism discretion and professional integrity

• Have sound judgment in order to resolve problems and make decisions

• Familiarity and understanding of various corporate services specific systems; including but not limited to Concur CVENT IWMS tools advance Adobe BOX Document Management tools floorplan viewing software EMS conference booking tools and MS Office Suite: specifically comfortable working with numbers advanced Excel skills required

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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