Customer Success Manager

• Applications are considered on a rolling basis
• Amsterdam
• Hybrid

Job Description

Are you a tech-savvy customer-focused go-getter Do you thrive in fast-paced environments and love tackling challenges head-on to make a significant impact If so join us in shaping the future of customer success in the Benelux Region!

Why Jobylon

The recruitment market is evolving rapidly driven by AI automation and rising expectations from both candidates and hiring teams. Hiring is no longer just an operational function it has become a strategic advantage for companies that want to attract engage and retain the right talent.

At Jobylon our mission is clear: We build technology that empowers enterprises to transform recruitment into a competitive advantage combining trusted expertise with a simple strategic and human approach to hiring. Guided by this mission our vision is equally ambitious: hiring where people belong.

What we do

Today Jobylon is used by employers with users in more than 80 the Benelux region we work with leading organizations such as HEMA RDW Haga Ziekenhuis supporting complex hiring environments with high expectations on quality compliance and collaboration.

Life at Jobylon

Working at Jobylon means being part of a high-ownership performance-driven company where trust and accountability go hand in hand. We give people the mandate to take initiative make decisions and be accountable for results guided by our GRIT values (Growth Respect Impact Trust). Simply put this is a place where you can grow fast take real responsibility and make a measurable impact.

Your mission

We want to join forces with a dedicated eager and curious Customer Success Manager who will be responsible for our customer base in Benelux.

In this role you will play a pivotal role in nurturing and expanding our footprint in the Benelux region. Our presence in the Benelux has gained strong momentum with a rapidly growing client base that includes leading organizations such as Prorail Hema Postcode loterij Radboud UMC.

This is more than a role. You will not only be the primary contact for our Benelux clients but also have the chance to shape the future of our services in this vibrant market.

To summarize this role offers a unique opportunity for someone who wants to play an influential role and help shape our long-term success in the Benelux market.

What you will do on a day-to-day basis

As a Customer Success Manager youll lead support implementation and sales initiatives playing a pivotal role in our Customer Success Management functionality within the Benelux market. Reporting to the VP Customer Success and collaborating closely with the Regional Director Benelux youll have the opportunity to make a lasting impact. This is a full-time position.

What are the key responsibilities

• Proactively work with out customer to help them reach their business goals by utilizing the system in the best way
• Be the system expert for our customers helping them translate their challenges into solutions in the system
• Lead implementation for new clients
• Manage customer success projects
  
• Contract renewals and upselling
  
• Act as a technical expert for internal and external stakeholders
  
• Cultivate strong customer relationships
  
• Deliver training and educational sessions