Tenancy Sustainment and Move On Officer

3 Month Contract With A local Authority

To support vulnerable households to sustain their tenancies and successfully move on into appropriate long-term accommodation. The postholder will work with individuals and families at risk of homelessness providing tailored housing-related support coordinating multi-agency interventions and promoting independence and stability.

Key Responsibilities

• Provide proactive tenancy sustainment support to prevent tenancy breakdown and homelessness.
  

• Assess risks to tenancies including rent arrears anti-social behaviour mental health substance misuse domestic abuse or financial hardship.
  

• Develop and implement personalised support plans with clear outcomes.
  

• Support service users to understand and comply with tenancy conditions.
  

• Work closely with landlords (social and private) to resolve tenancy issues and mediate where necessary.
  

• Support households to move on from temporary accommodation supported housing or emergency placements into suitable long-term housing.
  

• Assist with property viewings sign-ups and move-on arrangements.
  

• Support service users with practical resettlement tasks such as budgeting utilities benefits and setting up a home.
  

• Ensure planned timely move-on to maximise availability of temporary accommodation.
  

• Manage a caseload of clients with complex needs prioritising cases according to risk and vulnerability.
  

• Work collaboratively with internal teams and external partners including social services health probation DWP voluntary sector organisations and support providers.
  

• Attend case conferences safeguarding meetings and multi-agency panels as required.
  

• Identify and respond appropriately to safeguarding concerns for adults and children.
  

• Carry out risk assessments and ensure safe working practices including lone working procedures.
  

• Maintain professional boundaries while delivering a trauma-informed person-centred service.
  

• Maintain accurate timely and confidential case records in line with data protection requirements.
  

• Monitor outcomes and performance targets contributing to service reporting.
  

• Ensure compliance with relevant housing legislation policies and procedures.
  

Requirements

• Experience working in housing homelessness tenancy sustainment or a related support role.
  

• Knowledge of housing legislation homelessness prevention and tenancy management.
  

• Experience working with vulnerable people and those with complex needs.
  

• Ability to assess needs risks and vulnerabilities and develop effective support plans.
  

• Strong communication and negotiation skills including the ability to engage hard-to-reach clients.
  

• Ability to work independently and manage a caseload effectively.
  

• Excellent partnership and multi-agency working skills.
  

• Good IT skills and ability to maintain accurate case records.
  

• Empathetic resilient and solution-focused approach.
  

• Commitment to equality diversity and inclusive practice.
  

• Ability to work flexibly including occasional outreach or home visits.
  

• Relevant qualification in housing social care or support work (e.g. CIH NVQ or equivalent).
  

• Experience working in homelessness prevention or move-on services.
  

• Knowledge of welfare benefits and budgeting support.