CRM Specialist Pharmaceutical

Cairo - Egypt

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

CRM Administration & Expertise: Serve as the Key hands-on Administrator of our CRM platform. Proven experience with major CRM systems especially those relevant to the pharmaceutical industry is a must.
Data Integrity & Management: Ensure the highest level of data cleanliness accuracy and consistency. This includes managing duplicate records ensuring proper data segmentation and applying a strong understanding of data governance principles.
Reporting & Analytics: Utilize your expertise to build customized reports dashboards and analytical views to track crucial Sales and Marketing KPIs (e.g. field activity call rates territory performance).
System Configuration & Maintenance: Manage user setup security profiles workflows validation rules and custom objects to keep the CRM aligned with business needs.
Technical Troubleshooting: Possess the ability to troubleshoot complex system issues identify root causes efficiently and implement long-term scalable solutions.
Support & Training: Provide excellent first-line support and training to the field sales team on CRM functionality best practices and mobile usage.
Compliance & SOP Adherence: Ensure all CRM activities and configurations strictly adhere to company Standard Operating Procedures (SOPs) and industry regulations.

Requirements

2 years of proven experience in CRM administration/specialist role.
Exceptional proficiency with a major CRM platform (Pharmvee CRM Pulpo CRM Nile CRM Liverep). Experience in Pharma/Life Sciences is a significant advantage.
Strong analytical skills and experience translating business needs into technical CRM requirements.
Excellent communication skills with the ability to provide clear training and support to non-technical users.

Benefits

Career growth and real impact.
Professional & Collaborative Environment.
Learning & Development Opportunities.
Competitive Package & Stability.

CRM Administration & Expertise: Serve as the Key hands-on Administrator of our CRM platform. Proven experience with major CRM systems especially those relevant to the pharmaceutical industry is a must.Data Integrity & Management: Ensure the highest level of data cleanliness accuracy and consistency....