Cluster Manager
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Job Summary
**Join Our Team as a Cluster Manager
About Us
At Boots Hearingcare we are passionate about transforming lives through better hearing. We deliver tailored hearing solutions comprehensive assessments and outstanding customer care. As part of the Sonova family we benefit from decades of expertise leading the industry in innovation manufacturing and distribution of hearing aids and cochlear implants.
Why Join Us
The Cluster Manager role provides a unique platform to build leadership experience work closely with senior leadership and develop towards future opportunities such as Senior Regional Sales Manager. Youll play a pivotal role in shaping the success of your region and contributing to the growth of Boots Hearingcare.
About the Role
As a Cluster Manager youll work closely with the Senior Regional Sales Manager to provide hands-on leadership across multiple clinics. Youll play a key role in supporting and developing your teams maintaining strong operational standards and driving performance. This is a great opportunity to lead by example create a positive and motivated team culture and ensure our customers receive the very best experience every time they visit.
You must be a qualified Audiologist as this is a hybrid role combining leadership responsibilities with clinical delivery. You will spend 3 days per week in clinic operating as a Hearing Aid Audiologist supporting service delivery maintaining clinical excellence and role-modelling best practice for your teams.. This cluster covers the following locations:
- Kingston
- Staines
- Weybridge
Benefits at Boots Hearingcare
- Car Allowance: Enjoy a car allowance of 5064 pro rata in addition to your basic salary to support your commuting needs.
- Competitive Salary: DOE Car Allowance and Monthly bonus
- Boots Discount Card: Receive exclusive discounts on a wide range of products at Boots stores.
- Free hearing aidsif you need them as an employee!
- Free Flu Vaccine: Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members
- Pension Scheme: Secure your future with our comprehensive pension scheme.
- Flexible Benefit Box: Access our flexible benefit box to tailor benefits to suit your individual needs.
- Life Assurance Cover: Gain peace of mind with life assurance cover.
- Long Service Awards: Be recognised for your dedication with long service awards.
- Generous Annual Leave: Start with 25 days of annual leave increasing with length of service to a maximum of 30 days plus bank holidays.
- Telus: Access Telus a confidential support network offering help and advice on matters both in and outside of work.
As a Cluster Manager you will:
- Lead and inspire multi-site teams to deliver outstanding customer experiences
- Support and develop colleagues through coaching mentoring and performance reviews
- Drive operational and commercial performance across all clinics
- Work clinically three days per week to support delivery and role model clinical standards
- Collaborate with Regional and Support Office teams to deliver business priorities
- Promote a culture of continuous improvement and high performance
- Champion the values of Boots Hearingcare across your cluster
Person Specification:
- Minimum of 5 years post-qualification experience in hearing care.
- Proven track record of exceeding commercial targets.
- Strong leadership and people management skills (multi-site experience desirable).
- Excellent communication and collaboration skills.
- A passion for delivering outstanding customer care and operational excellence.
Boots Hearingcare is an equal opportunity employer.
At Boots Hearingcare we are committed to equal opportunities and building the strongest most inclusive teams in the marketplace.
We Care We drive innovation We strive for excellence We build the best team
#BootsHearingcare
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From hearing aids to cochlear implants to wireless communication, we are committed to offering the most c ... View more
