Audio-Visual Support Engineer

Position Snapshot
Business area: Nestle Canada
Location: North York ON located at 25 Sheppard Ave W North York ON M2N 6S8
Onsite Position: Occasional Business travel is required to provide support across Nestle Canada sites
Compensation Range: $80000 CAD to $95000 CAD

At Nestle Canada we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above in compliance with Ontarios pay transparency regulations.

A little bit about us
While Nestlé is known for KitKat Gerber Nescafe and Häagen-Dazs our recipe for success comes down to one thing: our people.

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3000 members of Nestlé Canada celebrated for taking action using agility courage and trust to find solutions that benefit the business or greater good. Were a team of changemakers who are curious and challenge the status quo that take risks that will help drive us forward.

Our focus is not only on nourishing our customers but also about enriching you. We know that empowerment leads to strong employee engagement a great work culture and motivated employees.

What to Expect:
The Audio-Visual Support Engineer is responsible for managing and supporting fully integrated conference rooms boardrooms and large environments such as open space Town Halls and training rooms. This role involves daily interaction with customers acting as an extension of their team and includes the operation and functional testing of all audio-visuals (AV) and integrated conference room equipment. Additionally the engineer collaborates with the receivers IT management team to ensure that all technological needs are met and new technologies are effectively integrated into existing systems.

A day in the life:
Maintain AV systems in accordance with global processes to ensure full functionality and support
Demonstrate an understanding of Microsoft Teams Neat Microsoft Teams Rooms Zoom WebEx and other conferencing platforms
Demonstrate an understanding of Microsoft Teams Pro Portal Neat Pulse Portal Teams Admin Center and other management consols
Conduct regular testing of AV systems including daily walkthroughs issue escalations and reporting
Provide direct end-user and executive support for standard and integrated rooms and shared spaces
Deliver training and support to business users ensuring a white glove level of customer service for key leadership and events
Escalate issues to administrators and other support teams as necessary including vendor and backend issues
Authorize and onboard meeting rooms in Office 365 Teams Neat boards and Zoom managing device accounts and performing password resets as needed
Initiate system updates and perform other AV-related tasks as directed by Nestlé IT and its affiliates
Create dashboards or similar views to display insights from analytics on room performance

Role Requirements
4 years of experience showcasing proficiency in audio-visual (AV) technology and effectively resolving issues related to AV equipment and video conferencing technologies including Microsoft Teams Neat Zoom and WebEx
Post-secondary education in a relevant field with a passion for engaging with customers while troubleshooting AV systems
Experience in troubleshooting various issues that may arise with AV equipment and video conferencing technologies including software (Microsoft Teams Zoom WebEx) and hardware (Neat Poly Polycom HP Crestron Logitech Owl Labs LG)
Ability to operate independently and manage projects with minimal supervision
Demonstrated capability to deliver installation services and provide on-site technical support to users autonomously
Demonstrates and ability to integrate new solutions across the organization
Strong verbal written and interpersonal communication skills
Occasional Business travel is required to provide support across Nestle Canada sites.

Benefits
Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
Company matched pension plan
Three weeks of Vacation and five personal days (Personal Paid Holidays)
Excellent training and development programs as well as opportunities to grow within the company
Access to Educational Assistance & Tuition Reimbursement
Bonus eligibility
Gender affirmation benefits to ensure access to necessary care resources and coverage for gender-affirming procedures
Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions gender or sexual orientation
Adoption benefits to remove some of the financial barriers associated with adoption
Up to 50% off Nespresso Coffee Machine Capsules and accessories
Access to the Discount Company store with Nestlé Nespresso and Purina products (Located across various Nestle offices/sites)

What you need to know
We will be considering applicants as they apply so please dont delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity equity inclusion and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education perspectives culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status colour religion disability sexual orientation and beliefs.

If you are selected to participate in the recruitment process please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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