Veterinary Practice Manager

Belton Animal Clinic & Exotic Care Center is seeking aFull-Time Practice Manager. We are looking for a people-first leader who is energized by developing teams building culture and helping our hospital grow to reach its full potential. This role is ideal for someone who thrives at the intersection of leadership and operational excellence and who takes pride in creating an environment where veterinarians and staff can do their best work to provide animals with the care they deserve.

Compensation & Schedule:

• Salary: $60000-$80000 per year determined by the candidates skills experience and qualifications
• Bonus: Eligible to earn up to 15% in a performance-based annual bonus
• Schedule: Full-Time 5 days per week
• Hours of Operations: 8am-6pm Monday through Friday
• Potential Partnership Opportunity: High-performing leaders may have the opportunity to participate in equity ownership of the hospital. To be evaluated on annual basis.

Essential Responsibilities:

• Oversee the daily operations of the hospital ensuring all aspects of the practice run smoothly.
• Manage scheduling of staff including veterinarians technicians and support personnel to ensure adequate coverage and efficient workflow.
• Oversee inventory management in collaboration with Inventory Manager including ordering and stocking of medical supplies and equipment.
• Charged with driving hospital growth owning financial performance by actively managing revenue and expenses to ensure sustainable profitability and long-term stability.
• Plan and implement capital expenditures to support the hospitals growth enhance medical services and ensure long-term financial stability.
• Review and analyze financial reports to identify areas of improvement to enhance the clinics revenue and profitability and implement strategies for improvement.
• Oversee billing and payment processing including Accounts Payable and Accounts Receivable and handling client accounts to ensure accurate financial records and timely payments.
• Recruit hire train supervise and if necessary take disciplinary action for hospital staff.
• Conduct performance evaluations and provide feedback to staff to promote professional development and improve performance.
• Foster a positive work environment and address staff issues conflicts and concerns effectively.
• Ensure exceptional client service and satisfaction by overseeing front desk operations including appointment scheduling check-in/check-out procedures and client communication.
• Develop and implement client retention and outreach programs to enhance client engagement and loyalty.
• Collaborate with veterinarians and technicians to ensure high standards of patient care and treatment.
• Monitor and improve patient flow and clinic efficiency to minimize wait times and enhance the client experience.
• Ensure proper maintenance and cleanliness of the hospitals facilities and equipment.
• Develop and execute marketing and promotional strategies to attract new clients and promote hospital services.
• Represent the hospital at community events and participate in outreach activities to enhance the hospitals reputation.
• Ensures compliance with applicable company state and federal laws statutes and regulations.
• Implement and enforce hospital policies procedures and protocols to ensure compliance with legal and regulatory requirements.
• Maintain an active presence throughout the hospital actively engaging in both the front and back areas to support the staff monitor operations and proactively address issues as they arise with attention to strengths and opportunities.
• Performs other related duties as assigned.

Qualifications:

• Bachelors degree in business administration healthcare management or a related field is preferred but candidates with strong relevant skills and experience will also be considered.
• Previous experience in a managerial role preferably in a veterinary or healthcare setting and knowledge of veterinary procedures terminology and industry standards is preferred.
• Excellent organizational and multitasking abilities with keen attention to detail.
• Experience with practice management systems (AviMark) is highly preferred.
• Exceptional interpersonal communication skills with a focus on client and staff relations.
• Compassionate and client-focused approach to animal care and service with an ability to remain calm under pressure.
• Strong work ethic and a team-oriented attitude with a collaborative approach to care.

Leadership and Infrastructure Support:

• Dedicated Training: Through our partnership with Veterinary Practice Partners (VPP) youll have access to dedicated leadership development opportunities to further strengthen your leadership and decision-making skills.
• Collaborative Environment: Youll have access to VPPs network of other practice managers and VPP support team members to help support you through different challenges and opportunities.
• Back-Office Support: Centralized support functions (e.g. Payroll IT Finance Recruiting etc.) to help reduce the administrative burden

Comprehensive Benefits: We offer a highly competitive package designed to reward experience production and long-term commitment:

• Health Dental and Vision Insurance
• Retirement Plan with Employer Match
• Paid Time Off and Paid Holidays
• Employee Pet Discounts

About Belton Animal Clinic and Exotic Care Center

Belton Animal Clinic & Exotic Care Center is a proud AAHA-accredited hospitalan honor held by fewer than 15% of veterinary practices in the U.S. We are committed to the highest standards of veterinary care offering advanced diagnostics surgical procedures acupuncture and specialized care for exotic pets including reptiles birds and small mammals. Were also certified as a Cat Friendly Practice by the American Association of Feline Practitioners ensuring a thoughtful stress-free experience for our feline patients.