Manager-Patient Support
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Job Location:
Kennett Square, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: Bowling Green Brandywine Outpatient Location Oxford PA
Schedule: Full-Time Varying Hours Tuesday through Saturday 8:00 AM - 4:30 PM 11:30 AM - 7:00 PM 2:30 PM - 11:00 PM
Bowling Green Brandywine is a premier Drug & Alcohol Addiction Treatment Center nestled in the scenic and historic Brandywine River Valley. For over 30 years weve been dedicated to providing life-changing treatment for individuals struggling with addiction. Our team is passionate about making a differenceand we invite you to join us in this mission.
We offer a full spectrum of residential addiction treatment services including specialized programs for prescription drug abuse and opiate addiction. If youre looking for a rewarding career where you can truly impact lives this is the place for you.
The Patient Support Manager is responsible for managing and coordinating the daily operations of patient support staff in our Treatment Center to ensure the highest quality of care and service for patients. This role provides leadership coaching and mentoring for staff while overseeing day-to-day activities monitoring patient well-being and ensuring all department functions align with the organizations mission and goals.
Essential Functions:
- Staff Coordination: Manage and coordinate the work and activities of assigned staff setting performance expectations and ensuring adherence to protocols.
- Staff Development: Provide ongoing feedback coaching mentoring and training to foster professional growth and ensure high performance.
- Emergency Management: Respond to and manage emergencies with efficiency and care.
- Staff Management: Oversee hiring development training and performance management to ensure effective and efficient operations.
- Communication: Maintain open lines of communication with medical staff leadership and other departments to promote interdepartmental collaboration.
- Operational Support: Perform administrative tasks such as maintaining information files processing paperwork and conducting fiscal operations (budgeting and reporting).
- Activity Reporting: Prepare regular reports on the status and implementation of programs services and quality initiatives.
- Patient Support: Assist with daily living activities administer basic healthcare or treatments and participate in therapeutic or recreational group activities as needed.
- Admissions & Discharges: Oversee the admitting and discharging process for patients.
- Well-Being Monitoring: Monitor patients physical and emotional well-being reporting any unusual behavior or conditions to appropriate staff.
- Therapeutic Sessions: Lead or co-lead individual or group sessions as part of therapeutic or recreational procedures.
- Transportation: Coordinate or provide patient transportation as needed potentially operating facility motor vehicles.
- Patient-Centered Care: Demonstrate a positive empathetic and professional attitude. Work to resolve patient complaints and ensure patient safety at all times.
- Perform additional duties as assigned.
Education/Experience/Skills Requirements:
- High School diploma or equivalent required; Associates or Bachelors degree in a human services field preferred.
- Minimum of 1 years as a Patient Support staff member at the facility plus 2 years of customer service experience preferably in the healthcare or human services field.
- Experience managing staff of 10 or more preferred.
Licenses/Certifications:
- CPR and verbal de-escalation certification required (training provided upon hire).
- Valid drivers license required if patient transportation is a key function.
EOE - Drug-Free Workplace
Required Experience:
Manager
Key Skills
- Computer Hardware
- Inventory Control
- Developmental Disabilities Experience
- Management Experience
- Mobile Devices
- Remote Access Software
- Team Management
- Operating Systems
- Supervising Experience
- Technical Support
- Phone Etiquette
- Application Support
About Company
Acadia Healthcare operates a network of premier behavioral healthcare facilities in the United States and Puerto Rico. Offering multiple levels of care for all populations.
