Front Office Management Trainee
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Job Location:
Monthly Salary:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
The Front Office Management Trainee Programme is a structured development programme designed to groom future Front Office leaders. The trainee will gain hands-on exposure to front office operations guest services and administrative functions while developing leadership communication and problem-solving skills essential for hotel operations.
Key Responsibilities:
Front Office Operations
Assist in daily front office operations including guest check-in and check-out procedures
Handle guest inquiries requests and feedback in a professional and courteous manner
Support the team in managing room allocations payments and billing accuracy
Answer and manage incoming calls emails and walk-in inquiries efficiently
Ensure guest satisfaction by delivering warm attentive and personalized service
Guest Experience & Service Excellence
Proactively anticipate guest needs and resolve issues promptly
Handle guest complaints with professionalism and escalate matters when required
Maintain a strong service culture aligned with hotel standards and brand values
Administrative & System Support
Assist with accurate data entry and updates in Opera PMS and other hotel systems
Coordinate closely with Housekeeping Reservations and other departments to ensure smooth operations
Support the preparation of daily reports and operational documentation
Learning & Development
Participate in structured on-the-job training and coaching sessions
Observe and support Front Office Supervisors and Managers in leadership tasks
Gain exposure to shift management service recovery and operational decision-making
Qualifications :
Bachelors Degree or Diploma in Hospitality Management or related field
Strong interest in pursuing a career in Front Office or Hotel Operations
Knowledge of Opera PMS is an advantage
Excellent verbal and written communication skills
Proficient in Microsoft Office applications
A team player with strong interpersonal skills and a service-oriented mindset
Able to work on a 5-day work week with rotating shifts on weekends and public holidays
Positive attitude eager to learn and adaptable in a fast-paced environment
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Anti Money Laundering
- Arabic Speaking
- Administration
- HR Reporting
- Billing
- Import
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
