IT Support SpecialistEngineer

An IT Support Specialist/IT Support Engineer is responsible for ensuring seamless operation of an organizations IT infrastructure including hardware software and networks. They provide end-user supportboth remote and in personsolve technical problems and maintain system security and efficiency. This role is ideal for individuals who enjoy troubleshooting working with users and maintaining reliable and secure IT environments.

Qualifications :

A degree in Computer Science Information Technology or related fieldpreferred.
Industry certifications such as CompTIA A Network CCNA Microsoft 365 Fundamental certifications or ITIL are desirable. 

Technical proficiency in Windows and Office 365 environments. Knowledge of networking fundamentals: TCP/IP VPN firewalls Layer 2 Switches SDWAN Devices MS Azure cloud computing wireless network and experience in AD/AAD. Experience with remote support tools and ticketing systems. Prior hands-on experience (typically 13 years) in IT support helpdesk or comparable roles

Additional Information :

#LI-Onsite

Key Responsibilities
Respond promptly to support requests via ticketing systems phone or email; troubleshoot hardware software and network issues.
Install configure update and maintain computers servers peripherals and mobile devices.
Diagnose and repair system malfunctions including workstations VPNs printers and network protocols. 
Maintain and monitor IT infrastructure componentsnetworks servers and security systems. 
Create and update technical documentation knowledge base articles and support logs. 
Enforce IT security policies: manage patches access controls malware protection and compliance with standards. 
Train end-users on software hardware and internal guidelines; assist onboarding of new employees. 
Escalate complex issues to senior IT staff or external specialists and follow up to resolution
Evaluate and recommend new technologies and equipment based on performance and cost-effectiveness. 

Skills & Competencies

Problem-solving: Diagnose and resolve technical issues systematically. 
Communication: Clearly explain technical information to non-technical users. 
Customer service: Provide friendly efficient support and maintain user satisfaction.
Time management: Prioritize tasks and manage multiple support cases effectively. 
Documentation: Maintain accurate records and contribute to support repositories.
Advanced Tech skills : Experience in AI Tools and digitalization program is an added advantage

Remote Work :

No

Employment Type :

Full-time