Coordinator Rider Engagement
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
In this role you will be responsible for supporting the Engagement Department across multiple areas including hiring training contract management and engagement initiatives. You will play a key role in coordinating processes maintaining accurate records and ensuring smooth collaboration between teams to drive operational efficiency and employee engagement.
Key Responsibilities:
- Coordinate Logistics Operations: Collaborate with operations to resolve ROS tickets submitted by riders.
- Contract Data Management: Partner with the contracts team to support contract data management. Ensure accurate and up-to-date records of contract information including terms conditions and important dates. Maintain a centralized contract repository and assist in contract-related queries and document retrieval.
- Contract Expiry Tracking: Monitor contract expiry dates and proactively follow up with relevant stakeholders to initiate contract renewal or termination processes. Coordinate with the contracts team and relevant departments to ensure timely actions are taken to avoid any disruptions in the supply chain.
- Insurance Management: Support the management of rider insurance aspects within logistics operations. Collaborate with insurance providers and internal teams to ensure proper insurance processes. Assist in claims management and work towards minimizing risks and accurate records. Prepare and process insurance invoices with finance.
- Training Support: Assist the Engagement Department with training initiatives including scheduling appointments coordinating sessions and managing related training content.
- Hiring Support: Support the hiring process by gathering required legal documents conducting basic interviews and coordinating with relevant teams before proceeding with the onboarding process.
- Engagement Initiatives: Contribute to employee and rider engagement initiatives including collecting and tracking relevant KPIs and data to monitor program effectiveness.
- Communication and Collaboration: Liaise with internal departments and third parties to facilitate effective communication and resolve logistics-related issues. Provide timely updates and address any concerns or inquiries.
- Performance Monitoring and Reporting: Track key performance indicators (KPIs) related to logistics including rider insurance and rider salary ticket issues.
- Continuous Improvement: Identify opportunities to streamline processes and enhance efficiency in all areas of responsibility.
Qualifications :
- Bachelors degree in supply chain management logistics business administration or a related field (or equivalent work experience).
- Proven experience in logistics coordination or related roles.
- Must be fluent in both Arabic and English.
- Strong knowledge of supply chain management principles and practices.
- Familiarity with contract management and insurance processes is preferred.
- Excellent organizational and multitasking skills.
- Proficiency in using logistics software.
- Strong communication and interpersonal skills.
- Attention to detail and problem-solving abilities.
- Able to work collaboratively in a team environment.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
As the worlds leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europes largest tech platforms, we enable ambitious talent to del ... View more
