Production Customer Service Bilingual Representative
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Job Location:
Mississauga - Canada
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
Production Customer Service Representative Mississauga Ontario Canada
The Production Customer Service Representative supports the manufacturing and repair processes while serving as a liaison between Operations and customers. This role focuses on clarifying incoming orders providing accurate information and ensuring a seamless communication flow between customers production and service teams to deliver exceptional support and product quality.
Responsibilities:
Make outbound calls for order clarification and follow-up
Communicate with customers via Salesforce regarding order details and updates
Maintain and update order locations and statuses upon customer request
Assist in expediting orders as required to meet production timelines
Perform order entry tasks for new remake service and credit orders
Support Total QC functions in accordance with ISO Quality Policy Manual
Ensure compliance with safety ESD and cleanliness standards within the production environment
Collaborate with internal departments to resolve order inconsistencies and ensure accuracy
Perform other duties as assigned by management and as outlined in the Training Grid
More about you:
Secondary education or equivalent required; college education preferred
Previous customer service experience ideally within the hearing aid or medical device industry
Strong organizational skills and attention to detail
Excellent time management and problem-solving abilities
Effective communication skills and teamwork orientation
Ability to work independently and with minimal supervision
Basic typing and computer skills; SAP and Salesforce experience preferred
Fluent in English; French language considered an asset
Dont meet all the criteria If youre willing to go allin and learn wed love to hear from you!
We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be does not recruit via app telegram carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova HR.
What we offer:
Exciting and challenging work environment
Collaborative culture
Opportunities for continuous self-improvement
Opportunities for flexible hybrid model work environment
A company that values diversity and inclusion
Rich benefits plan including wellness benefit paramedical (massage therapist naturopath etc.) and competitive compensation including variablecomponentand employer match on pension contributions
Mentorship program and career development plans
Sonova Canada is now a certified Great Place to Work May 2024- May 2025.
How we work:
At Sonova we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Around 25% of the world’s population is living with hearing loss. At Sonova, we envision a world where everyone enjoys the delight of hearing and lives a life without limitations. From hearing aids to cochlear implants to wireless communication, we are committed to offering the most c ... View more
