Expedition Travel Specialist

• Applications are considered on a rolling basis
• London
• Hybrid

Job Description

A bit about the role:

Please note: This is a telesales role with KPIs and STI incentives not account management.

As a passionate experienced travel consultant you will be at the forefront of customer interactions bringing our incredible expedition cruise experiences to life and bringing customers closer to their trips of a lifetime.

You will embark on a 6-week orientation program to learn about our incredible guest experience that changes the way they see the world whilst also experiencing our product first hand as part of our familiarisation trip programme. We take curious travellers to incredible destinations sustainably and in true expedition-style. We bring them off the beaten track to remote landing sites across the Arctic Antarctic and Galapagos and truly engage with and sustain remote communities.

You are a passionate experienced travel consultant that will delight our guests by offering an unforgettable experience from their very first call. You will be responsible for providing exceptional levels of service to both our B2B and B2C customers seeking an unforgettable life-changing experience converting and retaining them throughout their guest lifecycle.

Key Responsibilities:

• As a passionate guest advocate you will maintain regular contact with guests and suppliers throughout to ensure total satisfaction on both inbound and outbound calls and emails.
• As an effective salesperson you have demonstrable effective sales consulting techniques to understand guest needs effectively converting them to guests via inbound or outbound contact to reach and exceed sales targets and delight guests.
• Passionate about continuous improvement you will continuously monitor and communicate guest feedback and proactively improve processes and documentation in collaboration with global colleagues. You will also identify escalate and resolve any client complaints quickly and efficiently.
• As a passionate explorer you will offer expert advice and personal recommendations on enhancements to guest experience whether through suite experiences upgrade packages excursions or pre- and post- trips.
• You will handle sales calls and overflow service calls with guests. This will help you to understand the guest journey in more detail and increase opportunities to continuously enhance the guest experience.
• As an accountable colleague to all ship and shore operations and quality measurement you will enter update and document all guest information into the guest relationship & management (CRM) and booking systems according to standard operating procedures.