Associate of Constituent Services

The City of Saint Paul is hiring an Associate of Constituent Services position to join Mayor-Elect Hers team. The Associate Constituent Services position serves as primary point of contact between the Mayors Office and the public providing high-quality internal and external customer service. This role is responsible for engaging with constituents City staff and community partners to provide timely accurate public information and responsive service. This position will ensure that all interactions with the Mayors Office reflect professionalism respect and a commitment to equitable and accessible government.

Heres what you can expect to do:

• Serve as lead staff for the Mayors Office front desk during business hours Monday through Friday with flexibility for evening and weekend work provide a welcoming professional customer-focused experience for constituents visitors and City staff.
• Serve as the primary responder for the Mayors Office general phone line and email account delivering courteous accurate and timely responses to inquiries and ensuring issues are routed and resolved appropriately.
• Act as an internal customer service resource by coordinating with the Mayors Office staff and City departments to ensure constituent requests are handled efficiently and effectively.
• Receive and process incoming paper mail respond to inquiries and route them to appropriate staff members or departments as needed.
• Manage the Mayors Office proclamation and letter request process providing clear communication to requesters and ensuring timely accurate and customer-centered delivery.
• Track and follow up on constituent inquiries to ensure requests are addressed concerns are resolved and service standards are met.
• Communicate with constituents in a respectful empathetic and solutions-oriented manner.
• Contribute to continuous improvement of constituent services by identifying recurring issues service gaps or opportunities to enhance the customer experience.
• Perform other duties as assigned.

• Effectively communicates across race class andculture & other aspects of difference.
• Excellent written verbal and electronic communication skills and ability to communicate complex information clearly to diverse audiences.
• Excellent organizational skills with demonstrated ability to handle multiple assignments or projects simultaneously attentive to details and responsive to deadlines.
• Strong interpersonal skills and the ability to work both collaboratively and independently in a fast-paced team-oriented environment.
• Ability to develop excellent relationships with colleagues stakeholdersand members of thepublic.
• Proficient in Outlook Word and Excel.

• Two (2) or more years of related work experience in customer service constituent services public administration or a related field.

1. Submit a City of Saint Paul online application by the closing date.
2. Upload or submit the following required documentvia the online application system. (Zip files and web links will not be accepted. Each uploaded attachment is limited to 10MB.)
   • A resume

First time applying online Read our How to Apply Online Guide.

Need technical support For help with the online application please call 1-.

Unclassified Posting:This is an UNCLASSIFIED position and is therefore not governed by City Civil Service Rules.

Final Selection Process: The selection process will include a review and evaluation of your qualifications. We will notify candidates who are invited to participate in the final selection process which may include an interview. The selection process will include a review and evaluation of your qualifications.