Team Lead Customer Success Onboarding (mwd)

• Develop and refine our customer onboarding framework to ensure a smooth and efficient transition for new clients
• Create comprehensive onboarding documentation and resources tailored to different customer segments
• Continuously assess and improve onboarding workflows to enhance customer engagement and satisfaction

• Lead mentor and grow a high-performing Customer Success Onboarding team
• Foster a culture of continuous learning and professional development within the team
• Set team performance goals and regularly assess progress through KPIs

• Ensure exceptional customer experiences by tailoring onboarding processes to individual customer needs and goals
• Establish strong relationships with new customers acting as a trusted advisor and point of contact
• Implement feedback loops and gather insights to continuously refine the onboarding process

• Collaborate with Sales Product and Support teams to ensure alignment and seamless handoffs
• Provide feedback to Product and Development teams about customer needs and potential improvements to the product
• Partner with senior stakeholders to align onboarding strategies with overall company goals and customer success objectives

• Utilize data and analytics to track onboarding success andidentifyareas for improvement
• Develop dashboards and reporting tools toprovidereal-time insights into onboarding performance
• Implement predictive models to forecast onboarding outcomes and proactively address potential challenges

• Extensiveexperience in Customer Success Onboarding Consulting or related roles preferably in a B2B SaaS environment
• Proventrack recordin leading customer success or onboarding teams with a focus on process improvement and customer satisfaction
• Strong project management skills with the ability to manage multiple initiatives simultaneously
• Experience in usingSFDC asCRM Jira asProjectManagement toolandothercustomer success tools to enhance onboarding processes
• Excellent communication and interpersonal skills capable of building relationships with both internal teams and customers
• Data-driven mindset with the ability to analyze and interpret data to drive strategic decisions
• Fluency in Englishand German
• Primarily remote with occasional travelrequiredto meet with team members and stakeholders

• A modern office space in Berlin (with flexible remote work options)
  
• A culture of continuous learning innovation and professional growth
• Opportunities to contribute to products that make a real impact
• Dog friendly office

Rapid Data is a leading software provider for the funeral industry in Europe and has been synonymous with innovation and progress since 1989. It is our passion to develop state-of-the-art ERP and CRM solutions that revolutionize the way funeral service providers work.

We are more than just a company we are pioneers of change and stand at the forefront to lead the industry into a new era. Our goal is not only to be present in Europe but to establish a global presence supporting every funeral service provider and their partners with our all-in-one technology platform.

Driven by our vision and supported by one of the most demanding and renowned private equity investors in the world we are in a phase of accelerated growth. Every day is a new opportunity for us to push our boundaries and realize our dreams. We are ready to change the world be part of this exciting journey with Rapid Data.